AFTERSALES MANAGER

A. Administrative Supervision

• Supervise Service, Parts, Body & Paint, and After Sales Administration.
• Lead division planning, budgeting, performance monitoring, and evaluation.
• Conduct and manage regular division meetings and follow through on action items.
• Ensure compliance with company policies, systems, procedures, and internal controls.
• Manage division resources and recommend organizational and staffing requirements.
• Promote employee welfare, engagement, safety, and development.
• Implement management directives and MANCOM/synergy meeting decisions.
• Prepare and review division reports, memos, and communications.

B. After Sales Management

• Manage the overall profitability and operational performance of After Sales.
• Develop strategies and forecasts to achieve revenue and operational targets.
• Monitor service, parts, body & paint, warranty, billing, and collection activities.
• Implement cost-control and revenue-enhancement initiatives.
• Ensure efficient processes, workload distribution, and resource utilization.
• Ensure excellent customer service and adherence to “Fix Right the First Time.”
• Monitor warranty claims, collections, and payment processing.
• Ensure compliance with plant and company standards and resolve operational issues.
• Lead training and competency development of After Sales personnel.

C. Database Management

• Oversee the maintenance, accuracy, and expansion of the customer database.
• Monitor database compliance and implement appropriate corrective measures.

D. Policy & Systems Administration

• Review and improve After Sales policies, systems, and processes.
• Ensure compliance with the After Sales Manual of Operations and applicable standards.
• Develop and recommend employee incentive programs.

E. Networking

• Establish business partnerships and professional networks that support After Sales operations.
• Provide management updates on networking initiatives.

F. Department Representation

• Represent After Sales in MANCOM, synergy meetings, trainings, and external activities.
• Attend company and plant-related events as required.

G. Personal Development

• Participate in relevant training and professional development programs.
• Pursue continuous learning and improvement.

Pay: Php37,000.00 - Php53,000.00 per month

Benefits:

• Company Christmas gift
• Free parking
• Health insurance
• Life insurance
• Opportunities for promotion

Work Location: In person