Aftersales Manager

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels and monitors the performance of all service department staff.
• Prepares and administers an annual operating budget for the service department.
• Maintains reporting systems required by general management and the delearship.
• Attends managers meetings.
• Monitors and controls the performance of the department using appropriate reports, tracking systems and surveys.
• Strives for harmony and teamwork within the department and with all other departments.
• Develops and implements a marketing plan which promotes new and repeat business.
• Understands and ensures compliance with manufacturer warranty and policy procedures
• Facilitates and/or conducts technical training and sends employees to appropriate training schools as needed.
• Monitors technicians' daily productivity reports and corresponding payroll records.
• Monitors and follows up on parts orders with the parts manager to ensure availability.
• Initials all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations.
• Establishes and maintains good working relationships with customers to encourage repeat and referral business.
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance.
• Prepares pricing guides and maintenance menus for frequent labor operations.
• Handles customer complaints immediately and according to dealership's guidelines.
• Maintains safe work environment.
• Maintains a professional appearance.

Job Qualification:

• Graduate of any four-year degree program.
• At least 5 years of experience in the automotive industry, preferably in aftersales operations.
• At least 3 years of experience in a supervisory or managerial role.
• Strong knowledge of automotive service operations, vehicle maintenance, repair procedures, and dealership standards.
• Proven ability to lead, supervise, and motivate service teams to achieve operational targets.
• Excellent customer service, communication, problem-solving, and decision-making skills.
• Knowledge of service performance metrics, warranty processes, and aftersales reporting.