Aftersales Product Administration (Contract)

Provide administrative and coordination support for aftersales operations, service programs, and dealer communications. Maintain accurate business data and reports, support program implementation, and assist in enhancing operational efficiency, customer satisfaction, and dealer engagement.

Responsibilities:

• Support the administration and coordination of aftersales service programs, campaigns, and business activities.
• Maintain and update service product information, pricing records, and program documentation.
• Prepare and distribute communications, announcements, and reports to dealerships and internal stakeholders.
• Coordinate with dealerships and cross-functional teams to ensure smooth execution of aftersales initiatives.
• Compile, analyze, and prepare regular reports on service program performance and dealer activities.
• Maintain the accuracy and completeness of aftersales business data, databases, and records.
• Assist in organizing meetings, workshops, dealer events, and training sessions, including preparation of presentation materials and meeting minutes.
• Support new model launch activities by coordinating information related to parts, service tools, and diagnostic equipment.
• Collect dealer feedback and assist in tracking program effectiveness and customer satisfaction indicators.
• Process and monitor administrative documents, purchase requests, invoices, and related business records.
• Ensure proper filing and documentation in compliance with company policies and procedures.
• Perform other administrative and coordination duties as assigned.

Qualifications:

• Bachelor's degree in Business Administration, Management, Marketing, Automotive Technology, Engineering, or a related field.
• 0 - 3 years working experience. (Fresh graduates are welcome to apply)
• Good organizational and administrative skills with strong attention to detail.
• Strong analytical and problem-solving abilities.
• Proficient in Microsoft Office applications, especially Excel, PowerPoint, and Word.
• Good communication and interpersonal skills.
• Customer-oriented mindset with willingness to learn and develop in aftersales operations.
• Good command of English.