Aftersales Quality Control Management

• Conduct Level-2 post-audit quality assessments at Service Workshops and Distributors to verify compliance with VinFast’s procedures, regulations, technical standards, and service quality requirements.
• Analyze audit results to identify non-conformities, performance gaps, systemic issues, and areas for improvement.
• Develop corrective action plans and improvement programs based on assessment findings, ensuring clear timelines, measurable outcomes, and alignment with VinFast’s quality objectives.
• Collaborate closely with Service Operations, Technical, Warranty, and Distributor Management teams to ensure effective implementation of corrective actions.
• Monitor and evaluate the effectiveness of improvement plans, providing follow-up assessments where necessary.
• Lead training, coaching, and quality-awareness activities to elevate compliance and quality culture across the service network.
• Prepare comprehensive audit reports, quality dashboards, and management reviews.
• Contribute to the development and refinement of VinFast quality standards, audit frameworks, and assessment methodologies.
• Ensure all audit activities comply with internal governance, transparency, and objectivity requirements.

Requirements

• Bachelor’s degree in Engineering, Automotive Technology, Quality Management, or a related field.
• Minimum 3–5 years of experience in quality management, service operations, or audit roles within automotive or manufacturing industries.
• Strong knowledge of automotive service processes, quality standards, and compliance frameworks.
• Proven ability to analyze technical information and identify actionable improvement opportunities.
• Excellent communication, reporting, and stakeholder management skills.
• Strong leadership capability with experience managing teams or large cross-functional projects.
• Ability to travel frequently to service locations and distributors across Vietnam.

Benefits

• Competitive salary and annual performance bonus, aligned with VinFast’s compensation framework.
• Comprehensive health insurance package
• VinFast product incentives, including preferential pricing and special employee programs.
• Training and development opportunities, including technical certifications, leadership programs, and access to global experts.
• Dynamic, high-growth working environment with strong emphasis on innovation, quality, and continuous improvement.
• Clear career advancement opportunities within VinFast’s After-Sales and Quality Management divisions.
• Company-provided business travel support, including travel allowances and per diem for field assessments.
• Annual leave and additional company holidays, aligned with VinFast and Vingroup policies.
• Modern workplace and employee wellness programs, including on-site facilities and corporate engagement activities.