Aftersales Stores Operative – Master Technician

About the Role

We are looking for an experienced and motivated Aftersales Stores Operative – Master Technician to join our busy Aftersales team at Swift Group.

This is a varied, hands-on role within a fast-paced manufacturing environment, supporting the efficient operation of our Aftersales Stores Department. The team plays a vital role in ensuring parts for our Caravans, Motorhomes and Holiday Homes are received, stored, picked, packed and despatched accurately to our dealer network.

As a Master Technician, you will develop a thorough understanding of all three key areas of the department – Goods In, Picking and Packing – providing flexibility and support wherever required.

You will also take on additional responsibilities, including supporting and mentoring colleagues, coordinating daily workloads and assisting the Aftersales Stores Supervisor to ensure departmental targets are achieved.

Key Responsibilities

• Receive, check and accurately book in goods delivered by suppliers using internal computer systems.
• Identify and report any shortages, damages or discrepancies promptly.
• Ensure incoming stock is correctly stored and allocated to designated locations.
• Pick parts accurately against daily picking lists to fulfil outstanding customer and dealer orders.
• Pack, label and prepare parts for despatch, ensuring accuracy and quality standards are maintained.
• Support the movement of stock and materials around site, including the use of forklift trucks where required.
• Assist with planning and coordinating daily picking and packing activities to meet despatch targets.
• Provide guidance, training and mentoring to colleagues across all areas of the department.
• Investigate and resolve stock discrepancies, order queries and operational issues efficiently.
• Provide supervisory cover during periods of absence, ensuring the smooth running of daily operations.
• Work collaboratively with colleagues to manage changing workloads and departmental priorities.
• Maintain a safe, clean and organised working environment, following company health and safety procedures.
• Demonstrate Swift's EPIC values through a positive, proactive and team-focused approach.

About You

We are looking for someone who is organised, dependable and confident working in a busy stores environment. You will have excellent attention to detail, a flexible approach to work and the ability to support others while managing your own responsibilities.

Essential Skills and Experience:

• Previous experience working within a stores, warehouse or similar environment.
• Good IT skills and confidence using computerised stock management systems.
• Strong organisational and time management skills.
• Excellent attention to detail and a commitment to accuracy.
• Good verbal and written communication skills.
• Ability to prioritise workloads and respond effectively to changing demands.
• A proactive approach to problem-solving and resolving queries.
• Ability to work independently and as part of a team.
• Experience or confidence in supporting, guiding and mentoring colleagues.
• A reliable, flexible and positive attitude towards work.

Desirable Skills and Experience:

• Previous forklift truck experience or a valid FLT licence (training can be provided).
• Knowledge of workplace health and safety requirements.
• Experience coordinating workloads or providing supervisory support.
• Previous experience within a manufacturing or parts distribution environment.

Why Join Swift?

At Swift Group, we are proud to be one of the UK's leading manufacturers of Caravans, Motorhomes and Holiday Homes.

Our Aftersales operation plays an important role in supporting our customers and dealer network, ensuring the right parts are delivered accurately and on time.

This is a great opportunity for someone looking to build on their existing stores experience, develop their leadership skills and take on additional responsibility within an established and supportive team.

If you are a motivated team player who enjoys a varied role and thrives in a fast-paced environment, we would love to hear from you.

Apply today to join the Aftersales team at Swift Group.