Aftersales Support Officer

NICHED IN COMPUTERS? WE WANT YOU!

Grow your career while being supported with comprehensive HMO as early as your Day 1 with us! 

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Awesome perks await in #WeAreTGT: BGC!

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance
• Rewards & Recognition: 24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
• Growth & Perks: Free daily meals & treats, career development, certifications, overseas training, vibrant office culture
• Vibrant City Location: Work in BGC (Day Shift!)

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As an IT Support Engineer...

You'll be responsible for providing comprehensive technical support to our MSP partners and their clients.

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Your Profile in Customer Service

• At least 2-3 years of experience in presales or post sales for IT/ Computer products
• Technical expertise with latest computer hardware and components
• Excellent customer service & communication skills
• Fluent in English, both written and verbal.
• Proven excellence in phone and customer service manner and skills.

Your Human Touch

• Strong interpersonal skills, with the ability to listen, empathize, and communicate professionally.
• Demonstrates integrity, honesty, flexibility, and a positive attitude, even under pressure.
• Excellent time, task, and detail management; results-oriented and reliable with minimal supervision.
• Team-oriented, adaptable, and maintains a neat, professional appearance.
• Amenable to working on site: BGC Day

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YOUR DAY-TO-DAY TASKS

Customer support

• Serve as the first point of contact for all aftersales concerns, including basic troubleshooting, Level 1 support, warranty applications, and delivery follow-ups.
• Assess and approve RA requests or escalate complex warranty cases as needed.
• Provide support across multiple channels (Phone, Zendesk, Email, Backend, Live Chat) and for all business segments (Retail, Delivery, Commercial, Marketplace).
• Ensure clear, timely communication while maintaining empathy and professionalism at all times.

Internal Communication

• Coordinate with presales teams (SSO, Commercial, Retail) to gather needed information and escalate concerns when necessary.
• Work closely with the warranty team to ensure timely resolution of customer warranty issues and deliver a high level of satisfaction.
• Join weekly/monthly aftersales meetings to review performance, progress, and department plans.
• Attend Aftersales, customer service, technical, and vendor training sessions, including those held outside regular business hours.

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MORE THAN JUST A JOB

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

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Make the most of our 100% virtual recruitment. Apply today!