Agency Operations Specialist

Job Summary:

• The Agency Operations Specialist is responsible for managing end-to-end administrative and operational processes related to agency and producer management.
• This role ensures accurate setup, maintenance, and compliance of agent records, commission adjustments, and contract information in accordance with company policies and state regulations.
• The position requires strong attention to detail, analytical skills, and collaboration with cross-functional teams to ensure timely and accurate support to internal stakeholders.

Key Responsibilities:

• Process agent-related requests including Agent Change, Address Updates, and Terminations in internal systems.
• Manage Agency and Producer setup, hierarchy updates, and ongoing maintenance activities.
• Review and process Agent Commission adjustments, ensuring accuracy in payout and reconciliation data.
• Handle licensing, appointment, and contract updates for agents and producers in compliance with state and regulatory requirements.
• Collaborate with Underwriting, Policy Administration, and Finance teams to resolve discrepancies and data issues.
• Ensure accuracy, data integrity, and compliance with internal policies and external audit requirements.
• Generate, validate, and analyze reports related to agency performance, commission reconciliation, and producer status.
• Provide timely and professional responses to internal stakeholders, ensuring adherence to Service Level Agreements (SLAs) and Turnaround Times (TATs).

Qualifications and Skills:

• Bachelors degree in Business Administration, Finance, Insurance, or related field (preferred).
• years of experience in Agency Operations, Licensing & Appointments, or Producer Administration within the insurance or financial services industry.
• Strong understanding of insurance distribution channels, agent hierarchies, and commission structures.
• Proficiency in MS Excel, CRM systems, and policy administration tools.
• Excellent attention to detail, analytical, and problem-solving skills.
• Strong interpersonal and communication abilities to coordinate with multiple departments.
• Knowledge of state insurance compliance and regulatory requirements is an advantage.
• Key Competencies: Process Accuracy and Compliance Collaboration and Stakeholder Management Data Management and Reporting Time Management and Prioritization Continuous Improvement and Adaptability