Agency Program Management

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Driving the design, optimization, and execution of transformative agency initiatives.

Strategic Program Development and Optimization

• Formulate, enhance, and manage agency program strategies (Recruitment, Training, Customer Gathering, MDRT, Repurchase programs, etc) across segments, ensuring alignment with distribution and corporate objectives.
• Develop structured frameworks for program design, pilots, evaluation, and scale‑up to improve production, recruitment, and activity quality.
• Leverage data insights, research findings, and historical performance trends to optimize program effectiveness and identify growth opportunities.

Project and Change Management

• Lead end‑to‑end execution of agency strategic initiatives, including scope definition, project planning, risk management, and timely delivery.
• Establish governance checkpoints, documentation standards, and operating rhythms to ensure high‑quality, consistent execution.
• Support transformation initiatives by embedding new processes, tools, and ways of working into the agency field force.
• Work closely with Recruiting, Marketing, Training, and regional leaders to ensure operational readiness and effective implementation.

Stakeholder Engagement and Field Enablement

• Partner with regional leaders, Agency Development, Training, and Marketing to ensure programs are well understood, supported, and effectively executed.
• Translate program strategies into communication materials, playbooks, training content, and field guidelines for practical adoption.
• Serve as a strategic advisor to field leaders by providing insights on adoption challenges, field needs, and on‑ground realities impacting execution.

Performance Management and Continuous Improvement

• Monitor KPIs related to recruitment, customer gathering, productivity, persistency, and customer engagement as part of program evaluation.
• Conduct post‑implementation reviews and ROI assessments to ensure programs remain relevant, effective, and scalable.
• Maintain consistency of agency programs across regions, while allowing market‑specific customization where appropriate.

#LI-DNI

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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