Agent Banking Operations & Customer Support Executive

Company Name: SBAC Bank PLC

Location: Anywhere in Bangladesh

Job Type: Full-Time

Workplace Type: Full-time

Job ID: IJOB202674264

Employment Status: Permanent and Contractual positions. Key Responsibilities

• Provide all types of account opening support at Agent Point.
• Assist customers in completing account opening forms and required documentation.
• Verify customer information and ensure compliance with bank policies and KYC requirements.
• Handle RTGS and BEFTN related customer support and transaction processing.
• Provide remittance support including inward and outward remittance related services.
• Support customers regarding banking products and services with proper product knowledge.
• Maintain effective communication with customers to ensure quality service delivery.
• Operate and manage banking activities through Flora Banking System efficiently.
• Assist in daily operational activities of Agent Point.
• Maintain proper records, registers, and transaction documentation.
• Coordinate with branches and other departments for operational support.
• Ensure compliance with internal policies, regulatory guidelines, and operational procedures.
• Resolve customer queries and provide timely solutions.

Requirements

• Experience: 1 year
• Education: bachelor in any discipline
• Skills: banking operations, back office operations, front office support, call center operations, retail banking, core banking, front desk operations, administration jobs, front desk operations, back office

Last Date of Application: 08 November 2026