Agent Concierge

About Illustrated Properties
Since 1975, Illustrated Properties has been a trusted name in Palm Beach real estate, supporting more than 575 agents across the area. We combine the stability of a large company with the relationships of a family-owned business. Our culture is built on genuine people, personalized service and an “everybody all-in” attitude, and we invest in the people who make it work.

Position Overview

The Agent Concierge is the first point of contact at our Sewall’s Point office. You’ll work alongside the office manager to keep the office running smoothly and help agents with the tools and resources they need to grow their business.

This is a growth position. You’ll start with office operations and learning our transaction process, then take on agent onboarding, training and business development support, with the opportunity to support our Downtown Stuart office in the future.

Compensation & Earning Potential

• Base Salary: $40,000 per year (based on experience and qualifications)
• Benefits: 401(k) with matching, Health, Dental, Vision, Life Insurance, Paid Holidays, Paid Time Off

Qualifications

• Real estate experience required (brokerage, transaction coordination, office administration, or similar)
• Previous experience in a front desk, customer service, or administrative role
• Familiarity with transaction management systems, MLS, and CRM platforms
• Proficient in Microsoft Office Suite and Google Workspace
• Strong communication and interpersonal skills
• Ability to multitask, stay organized, and remain professional in a fast-paced environment
• Positive attitude, team-oriented mindset, and eagerness to grow

Core Responsibilities

Office Operations

• Greet and assist visitors, agents, and clients in a professional and friendly manner
• Answer and route incoming calls; take accurate messages
• Maintain cleanliness and organization of the lobby, front desk, kitchen, and common areas
• Distribute incoming mail and packages; prepare outgoing FedEx/UPS shipments
• Monitor and order office supplies, including kitchen and cleaning items
• Manage conference room bookings and keep meeting areas tidy and stocked
• Update internal calendars and communicate office closings, meetings, and events
• Maintain office signage, bulletin boards, and promotional materials

Agent Support

• Assist agents with printing, copying, scanning, and minor tech support
• Give hands-on guidance to agents, especially those new to the office
• Serve as a go-to resource for company tools, platforms, systems, and marketing
• Collaborate with office leadership and department teams to support company initiatives

Transaction Familiarity

• Learn our transaction management systems (AppFiles and Lone Wolf) and file process
• Answer general transaction questions and connect agents with the right team member

Agent Concierge Development

• Support new agent onboarding, from paperwork and business cards to system and app setup
• Help agents with CRM setup and adoption of company tools
• Shadow, then host, trainings, workshops and one-on-one coaching
• Coordinate partner trainings, including Family of Services and Relocation sessions
• Create and maintain training materials and resource guides
• Work with Marketing on agent materials, listing presentations and social media content
• Suggest sales meeting topics and support office projectst

Job Type: Full-time

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person