Vertiq Hospitality Partners

<p>Annual salary: Selon expérience</p>
<h1><strong>Agent de Réservation</strong></h1>
<p><strong>Vertiq Hospitality Partners</strong> is looking for an approachable and organised Agent de Réservation based in Wickrange. This frontline role helps ensure guests book with confidence and enjoy a seamless experience from enquiry to arrival, directly supporting revenue and reputation in the Travel &amp; Tourism sector.</p>
<h2><strong>Purpose of the role</strong></h2>
<p>The purpose of the role is to manage reservations and related customer enquiries efficiently and accurately, maximise booking conversion, and maintain up-to-date booking records while delivering friendly, professional service at every touchpoint.</p>
<h2><strong>Key responsibilities</strong></h2>
<ul>
<li>Handle inbound and outbound reservation enquiries by phone, email and booking platforms with a customer-focused approach.</li>
<li>Process bookings, modifications and cancellations accurately using the company reservation system.</li>
<li>Provide clear information on rates, availability, packages and standard policies as required.</li>
<li>Work with front-of-house and operations teams to ensure bookings are communicated and executed smoothly.</li>
<li>Identify opportunities to upsell suitable products or services in line with customer needs and company guidelines.</li>
<li>Maintain accurate records, follow data-entry standards and contribute to regular reporting on booking activity.</li>
<li>Resolve routine customer issues and escalate complex cases to managers when necessary.</li>
</ul>
<h2><strong>Essential skills and experience</strong></h2>
<ul>
<li>Proven experience in reservations, customer service or a travel/hospitality contact-centre environment.</li>
<li>Strong verbal and written communication skills in English and French; comfortable speaking with customers from diverse backgrounds.</li>
<li>Excellent attention to detail and accuracy when entering bookings and handling payments.</li>
<li>Ability to use reservation systems, booking engines or CRM software; quick to learn new technology.</li>
<li>Customer-focused attitude, good problem-solving skills and the ability to prioritise under pressure.</li>
<li>Ability to cover the Front Desk during high demanded periods.</li>
<li>Right to work in the country where the role is based.</li>
</ul>
<h2><strong>Desirable skills and experience</strong></h2>
<ul>
<li>Experience with specific property management systems or global distribution systems (GDS).</li>
<li>Additional language skills beyond English, German is a plus.</li>
<li>Experience in upselling or revenue-driven reservation practices.</li>
<li>Familiarity with Travel &amp; Tourism compliance and data-protection basics.</li>
</ul>
<h2><strong>Qualifications</strong></h2>
<ul>
<li>No formal qualifications are universally required, but a background in hospitality, travel, or relevant customer-service training is advantageous.</li>
</ul>
<h2><strong>What the organisation offers</strong></h2>
<p>Vertiq Hospitality Partners offers a friendly working environment typical of roles in Travel &amp; Tourism, with a benefits package that may include training and development, career progression opportunities, and staff travel or hospitality discounts commonly found in the sector. Pay: Selon expérience.</p>
<p>Working pattern: Full-time, Permanent.</p>


Agent de Réservation

Agent de Réservation

This job is no longer available

Talents

Recruiters

About