Agent Experience and Growth Coordinator

Agent Experience & Growth Coordinator

Berkshire Hathaway HomeServices Select Properties

We are seeking an organized, personable coordinator to manage front desk responsibilities and support our agents, recruiting efforts, and new agent onboarding. This role requires someone who can handle daily office needs while keeping outreach, follow-up, and administrative projects moving.

Responsibilities

Front Desk & Office Support

• Greet visitors and answer and direct incoming calls.
• Receive and distribute mail, deliveries, and packages.
• Maintain reception and common areas, monitor supplies, and coordinate conference room use.
• Assist with planning, preparing materials, and coordinating logistics for sales meetings and office events.
• Provide administrative support to management and other departments.

Agent Support & Onboarding

• Help agents locate company forms, marketing materials, training, systems, and staff support.
• Assist with signs, riders, open house materials, and routine requests.
• Contact agents regularly to offer assistance, follow up on requests, and share upcoming training and events.
• Assist with new agent onboarding, track outstanding items, and check in during their first several weeks.
• Coordinate agent recognition and milestone communications.
• Refer questions to the appropriate department and follow up on unresolved needs.

Recruiting Support

• Research prospective agents and maintain accurate contact information.
• Update recruiting records, activity notes, and follow-up dates.
• Prepare recruiting packets, correspondence, and other materials.
• Schedule recruiting appointments and assist with office visits and recruiting events.
• Coordinate follow-up activities with management.

Projects & Administration

• Maintain agent and recruiting databases.
• Assist with mailings, event preparation, and marketing support projects.
• Use time between front desk responsibilities to complete outreach, follow-up, and assigned projects.
• Handle agent and company information confidentially.

Qualifications

• Experience in administrative support, customer service, or a related role; real estate experience preferred.
• Strong verbal and written communication skills.
• Ability to organize work, manage interruptions, and meet deadlines.
• Comfort making outreach calls and speaking with agents and prospective agents.
• Proficiency with Microsoft Office and the ability to learn company systems.
• Dependability, attention to detail, and consistent follow-through.
• Ability to work independently and identify tasks that need attention.

Pay: $40,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Work Location: In person