Agent Services Coordinator & Marketing Support Specialist

Job Summary

We are seeking a dynamic and proactive Agent Services Coordinator & Marketing Support Specialist to join our team. In this role, you will be the driving force behind delivering exceptional agent support services while executing innovative marketing strategies that elevate our brand presence. Your energetic approach will ensure seamless coordination of agent-related operations and impactful marketing campaigns across multiple channels. This position offers an exciting opportunity to blend operational excellence with creative marketing initiatives, fostering growth and engagement within our organization and beyond.

Position Overview

The Agent Services Coordinator & Marketing Support Specialist provides a comprehensive range of marketing, administrative, and operational support designed to drive office culture and growth, enhance agent productivity, and outpace local competition. This role ensures the office operates efficiently while delivering exceptional agent service at every touchpoint. The right candidate will have initiative and be able to work well independently as well as with the marketing team. Previous marketing experience required. Real estate experience preferred, but not required.

Key Duties and Responsibilities

1. Office Operations & Facilities Management

• Ensure the office is open, clean, orderly, and ready each business day (unlocking doors, preparing workspaces, and managing phone lines).
• Greet, direct, and announce visitors and telephone calls warmly and professionally following company standards.
• Maintain office phone lists and informational boards.
• Ensure office equipment operates properly, coordinate maintenance/repairs, and assist agents with copier setup and troubleshooting.
• Manage inventory and order office/maintenance supplies, signage, and lockboxes.

2. Office & Agent Promotions / Social Media

• Collaborate with the Marketing team and Broker in Charge (BIC) to develop and maintain the office’s presence across company social media channels.
• Manage social media pages for engagement and insights, leveraging company and local content.
• Plan and execute office agent events, sales contests, and client events.

3. Marketing & Technology Training & Support

• Conduct one-on-one and small group training on company marketing and technology products (e.g., CRMs, Rating & Review platforms, communication platforms, and Marketing Centers).
• Support agent sphere development services (e.g., database organization, CRM development, and brand and content management)
• Prepare and distribute pre-made listing and buyer presentations.
• Provide ongoing technical support and guidance to management and agents.

4. Transactional & Financial Support

• Process and manage transactional documents in industry-standard platforms.
• Prepare and submit electronic bank deposits and reports to Accounting.
• Provide clerical support, including weekly reports, mail sorting, and photocopying while maintaining strict confidentiality.

5. Onboarding, Offboarding & Sphere Support

• Assist with agent onboarding and offboarding procedures.
• Act as backup support for other Agent Services Coordinators.

6. General Requirements

• Attend scheduled ASC, marketing, and office meetings.
• Perform other duties as assigned.
• Provide occasional nights and weekend support

Pay: $40,000.00 - $46,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person