Agent Support Representative

Job Overview

Overview

Join Heppner Group as an Agent Support Representative, supporting clients and licensed agents in the area of Medicare and insurance solutions. This is a full-time, client-focused role ideal for individuals who are passionate about delivering exceptional customer service, staying organized, and building lasting client relationships.

As a key member of our support team, you'll work with warm, inbound client contacts, assisting with questions, documentation, and ongoing service needs. This role does not involve direct sales or commission-based quotas, making it ideal for candidates who enjoy helping people and ensuring a smooth client experience.

Compensation & Benefits

• Competitive hourly or salaried pay
• Paid training and ongoing professional development
• Supportive, team-oriented work environment
• Growth opportunities within Heppner Group for high performers

Why Heppner Group?

At Heppner Group, our support team plays a critical role in delivering a positive client experience. Agent Support Representatives help ensure our clients feel informed, supported, and confident throughout their Medicare journey—while working in a collaborative environment that values accuracy, empathy, and professionalism.

If you enjoy helping others, thrive in an organized support role, and want to grow within the Medicare and insurance space, we'd love to hear from you.

Salary Range: $50,000.00 - $65,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities

Requirements

• Strong verbal and written communication skills
• Excellent attention to detail and organizational skills
• Ability to manage multiple tasks in a fast-paced, seasonal environment
• Customer service or administrative support experience preferred
• High school diploma or equivalent required

Responsibilities

• Serve as a support resource for clients with general questions about Medicare coverage, benefits, and next steps
• Assist licensed agents with client follow-ups, documentation, and service-related requests
• Support enrollments during AEP, OEP, and applicable Special Enrollment Periods (non-sales support)
• Maintain accurate client records and ensure required information is properly documented
• Build and maintain long-term client relationships through proactive communication and dependable service
• Participate in ongoing training and professional development to stay current on processes and compliance

About Us

Heppner Group is a leading insurance brokerage firm dedicated to providing comprehensive risk management solutions and unparalleled client service. With a legacy of expertise and a forward-thinking approach, we empower businesses and individuals to navigate complex insurance landscapes with confidence. Our commitment lies in understanding the unique needs of each client to deliver tailored strategies that safeguard their assets and futures.

Operating within the dynamic insurance industry, Heppner Group fosters a professional yet energetic environment that thrives on innovation and collaboration. We are a collective of passionate insurance professionals driven by a shared goal: to exceed client expectations through proactive service and strategic insights. Our culture encourages continuous professional development, embraces new technologies, and values the diverse talents of our team members. Join Heppner Group and be part of a team that is not only shaping the future of insurance but also building lasting relationships founded on trust and excellence.