Agent Verification - Staff

Minimum Requirements
a. Non-Inbound: Diploma 3 graduated and/or S1 with minimal GPA 2.75
b. Inbound: Diploma 3 graduated from any discipline with minimal GPA 2.5
c. Meet the standard of clear voice, skills of basic computer writing, possess the ability to speak English, understand passive English commands.
d. Good personality & professional appearance.

e. Digital Agent:

• Strong Online Presence – having more than one social media account with positive posts.
• Digital savvy and social mindset -candidates who already use social media to strike up conversations.

f. Recruitment from external: Experiences 1 year in the required position but fresh graduate is encouraged to apply.
g. Does not have a particularly strong regional dialect (for telephony agent)
h. Passionate to driven individual results.
i. Energetic and motivated, determined to succeed.
j. Familiar in latest Smartphone technologies and Digital savvy.
k. Ready to work on shifts.
l. Capable of being a trainer (for trainer agent).
m. Physically and mentally healthy.
n. Strong initiatives in self-development
o. Good problem resolution skills and ability to multitask in a faspaced, high-volume environment.
p. Ability to work as a part of team and under pressure.
q. High commitment to quality and timely result of the works

Minimum Skill
a. Good in English (verbal and written)
b. Have good communication skills (verbal and written).
c. Computer literate (MS office and internet applications) with good typing skills.
d. Have good listening skill
e. Good correspondence skills (Digital Agent)
f. Proficient in the use of smartphones and gadgets
g. Have good problem-solving skills.
h. Editorial plan skills
i. Data and Excel spread sheet skills, and able to read basic statistical data
j. Have good analytical skills