Tata Consultancy Services
Agent Workspace/Live Chat Administrator
2 months ago
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Important information
Contract type:
Permanent
Location:
Chennai, Tamil Nadu, India
Work mode:
Onsite
Published on:
17 August 2026
What they need
Dear Candidate!
Greetings from TCS !!!
Role: Agent Workspace/Live Chat Admin
Location: Chennai/Hyderabad/Pune/Bengaluru
Experience Range: 4 to 8 Years
Job Description:
- Administer Service Operations Workspace (SOW) and Agent Workspace
- Configure Advanced Work Assignment (AWA) and routing logic
- Manage queues, skills, and agent capacity models
- Enable and maintain Virtual Agent to Live Agent handoff
- Monitor chat performance, SLAs, and routing efficiency
- Optimize agent workflows and UI experience
TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.
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