Agentforce Developer

Role: Agentforce Developer (FAQ AI Agent, Chat First)

Experience : 8+ Years

Location: Hyderabad/Chennai/Bangalore

No. of Openings: 1

Shift timings: 2pm to 11pm

Duration: 0-6months

Job Description: Agentforce Developer (FAQ AI Agent, Chat First)

Role Summary

Build and deploy an Agentforce AI agent that answers customer FAQs from RadNet website and internal content, deflects routine chat contacts, and hands off to a live agent when needed. The role will also support future Agentforce IVA (voice) initiatives as they are prioritized.

Business Goals

• Lower cost per contact by resolving routine questions without a live agent
• Increase chat containment with answers grounded in RadNet content
• Deliver fast, consistent, 24/7 service with smooth human escalation

Technical Skills

• Agentforce: Topics, actions, Agent Builder, Prompt Builder, Einstein Trust Layer
• Knowledge grounding: Agentforce Data Library, Data 360 unstructured data ingestion, RAG
• AI engineering: Document processing, prompt engineering, agent testing and tuning
• Salesforce platform: Messaging / Enhanced Chat, Flow, Apex, Omni-Channel escalation

Functional Skills

• Translating FAQ and support use cases into agent topics, actions, and guardrails
• Defining and measuring success: deflection, containment, and CX quality
• Designing escalation paths and handoffs to live agents
• Working with content owners on source quality and freshness
• Healthcare compliance awareness (privacy, PHI handling, safe responses)

Nice to Have

• Exposure to Agentforce Voice / IVA