Agentforce + LWC Developer

Job Summary

We are currently seeking a Agentforce + LWC Developer to join our team in Bengaluru.

Requirements

• Minimum 5+ years of work experience in Salesforce.com Projects

Responsibilities

• Highly experienced in Administration and application development using Salesforce.com, with deep expertise in Service Cloud implementations for enterprise clients.
• Proven track record in successfully delivering end-to-end Salesforce projects with focus on customer service excellence and agent productivity.
• Core Expertise (Service Cloud Focus): Service Cloud Features: Hands-on experience with Service Console, Omni-Channel routing, AWS Chat integration, CTI (Computer Telephony Integration), Case Management, Email-to-Case, Knowledge Management, and Bot implementations for enhanced customer support.
• Agentforce: Strong knowledge and implementation experience of Agentforce to improve service agent productivity, drive automation, and streamline service operations.
• Skilled in building customer-centric solutions leveraging Service Cloud best practices including SLA tracking, entitlement processes, escalation rules, and service contracts.
• Knowledge of analytics, reports, and dashboards for Service Cloud to monitor KPIs like case resolution time, agent performance, and customer satisfaction.
• Development Integration Skills: Experienced in developing and maintaining Apex Classes, Triggers, Visualforce Pages, Lightning Web Components (LWC), and Flows to deliver custom solutions.
• Proficient in implementing system integrations with external platforms using REST/SOAP APIs, AWS, CTI connectors, middleware tools, and Platform Events for real-time communication and data exchange.
• Expertise in customizing Salesforce with objects, workflows, process builder, roles, profiles, sharing rules, validation rules, and page layouts.
• Strong understanding of Salesforce Governor Limits and experience in optimizing code to meet performance and scalability requirements.
• Deployment Data Management: Responsible for deployment lifecycle management using Copado and Change Sets.
• Experienced in data migration and cleansing activities using Apex Data Loader and other ETL tools.
• Other Skills: Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations.
• Strong project discipline with experience in managing deliverables, timelines, and cross-functional collaboration.
• Effective team player with the ability to work efficiently under pressure and within tight deadlines.
• Excellent communication and stakeholder management skills.
• Certifications (Preferred): Salesforce Certified Service Cloud Consultant
• Salesforce Administrator / Platform Developer certifications