Agile Practice & Quality Assurance Manager

Your Impact on the Business

The Scrum Agile Practice & QA Manager is a strategic leadership role responsible for the governance, scaling, and continuous improvement of Agile methodologies across the IT Organization of Petnet.

This role defines the company’s Agile Framework, mentors a team of Scrum Masters, and fosters a high -performing culture of continuous delivery.  

Reporting directly to the CTO, you will bridge the gap between technical execution and business strategy, ensuring teams deliver maximum value efficiently.

The role will work closely with the Agile team (Product Owner, IT Developers, and other key stakeholders of the sprint or the product)

Practice Leadership & Governance

• Framework Definition - Define, standardize, and evolve the Agile framework tailored for Petnet’s unique IT landscape
• Standardization - Establish clear guardrails, metrics, and best practices for agile software delivery
• Tooling Architecture - Select, implement, and manage enterprise agile tooling architectures (i.e. clickup, etc)

People Management & Mentorship

• Chapter Leadership - Lead, recruit, and manage a high-performing chapter of Scrum Masters and QA Analysts
• Professional Development - Provide ongoing mentorship, career coaching, and performance management for direct reports
• QA Integration - Ensure tight collaboration between the QA Analyst function and Scrum teams to bake quality into the development process
• Skill Building - Identify training needs and foster an environment of continuous professional growth within the Agile and QA community

Organizational Alignment

• Bridge Building - Facilitate collaboration between Product Management, Engineering (App Development, DevOps) and Business Stakeholders to streamline workflows
• Advocacy - Aggregate team-level metrics into executive dashboards for the CTO and applicable committees, ensuring organizational alignment with Agile values
• Change Management - Lead initiatives to transition teams from traditional workflows to Agile Methodologies, managing resistance and fostering culture change.

Process  Improvement

• Portfolio Reporting - Aggregate team-level metrics (Velocity, Cycle Time, Throughput) into executive dashboard for the CTO, Committee Meetings, focusing on ROI, Time to Market and other appropriate metrics via Dashboards
• Systemic Optimization - Audit existing workflows to identify bottlenecks and implement systemic improvements
• Compliance & Standards - Ensure Agile processes adhere to organizational standards and applicable regulatory requirements (i.e. BSP regulations, etc)

Technical / Others

• Proactively take responsibilities as advised by the CTO;
• Attend Technical and Functional Conferences with the objective of learning new technologies and methodologies relative to the improvement of Agile and QA knowledge and practices in Petnet
• Manage all the coordination or actual technical fixing of the tools that are being used by the team (i.e. clickup, SDP, etc)  ensuring technical efficiency of the tools are sound.

Performance Indicators (Success Metrics)

• Petnet-wide Agile Maturity - Improvement in team-level Agile assessment scores over time
• Release Predictability - Consistency in delivery timelines across the IT department
• Quality Standards - Reduction in defect leakage rates and improvement in sprint quality assurance metrics (via the QA Analyst)
• Team Engagement - Turnover rates and engagement scores within the Scrum Master and QA teams
• Metric Transparency - Reliability and transparency of reporting data from Petnet’s agile tools
• Stakeholder Trust - Feedback from the CTO and department heads regarding visibility into delivery progress and process efficiency

Job Authority

• Framework Authority - Final decision-making authority on the standardized Agile processes and methodologies used across IT
• Governance Authority - Authority to audit Agile teams for adherence to established standards and intervene in cases of non-compliance
• Resource Allocation - Authority to assign and rotate Scrum Master and QA resources across various project/squads
• Escalation Path - Acting as the ultimate point of escalation for blockers that cannot be resolved at the team level before escalating to CTO, appropriate BU Heads, Product Owners and appropriate Committees.
• Process Veto - Authority to override practices that contradict Petnet’s established Agile philosophy or create technical debt

Competencies

• Strategic Thinking - Ability to connect team-level sprint metrics to organizational goals and ROI
• Organizational Change Management - Skill in navigating and influencing complex organizational hierarchies
• People Leadership - Experienced in coaching, mentoring, managing, inspiring cross-functional teams
• System Thinking - Expert understanding of dependencies between development, QA and business stakeholders
• Data-Driven Decision Making - Ability to translate raw team data into actionable insights for executive leadership
• Advanced Conflict Mediation - Capacity to resolve systemic friction between departments (i.e. IT vs BUs/Risk/Compliance, etc)

Job Specifications

• Education: Bachelor’s Degree IT, Business Administration, or a related field; Advance degree or MBA is a plus;
• Experience: 5+ years of experience in Agile/Scrum leadership roles, with at least 2+ years in a people management capacity
• Certifications: Certified Scrum Master (CSM) or Professional Scrum Master (PSM); Agile Coaching or Scaling Certifications (i.e. SAFe, LeSS) is preferred
• Technical Proficiency: Expert-level mastery of project management and agile tooling (i.e. Clickup, Jira, etc)
• Regulatory Experience: Proven experience working within highly regulated environments (i.e. BSP, Finance) is preferred

Why Join us?

• Our Purpose: To empower and uplift Filipinos by providing access and choices for financial inclusion
• Our Mission: We put the customer first by delivering innovative, reliable, and secure solutions to all our stakeholders and through digital and human touchpoints.
• Our Vision: A nation where financial services are inclusive and borderless
• Industry Leadership: As a subsidiary of Union Bank of the Philippines, PETNET is backed by a strong financial institution that leads the way in delivering innovative solutions and revolutionizing the banking industry.
• Professional Growth: We foster a culture of continuous learning and personal development. By joining our team, you will have access to training programs, mentorship opportunities, and a supportive work environment that encourages growth and progression.
• Team Collaboration: At PETNET, we believe in the power of collaboration and teamwork. You will have the opportunity to work alongside talented professionals, exchange ideas, and contribute to meaningful projects that shape the future of financial services.
• Impactful Work: Our services play a crucial role in facilitating global transactions, cross-border payments, and financial inclusivity. By joining us, you will make a tangible impact on individuals, businesses, and communities, both locally and globally.

If you are driven, innovative, and eager to make a difference, we invite you to join our team at PETNET. Be part of an organization that values excellence, fosters growth, and champions transformative solutions in the financial services sector.

Apply now and embark on a rewarding career journey with PETNET. Together, let's shape the future of financial services!