AGM - Client Servicing

Designation: AGM / DGM - Client Servicing

Location: Mumbai
Experience: 10 to 15 Years

Industry: Advertising / Media / TV/ Radio / Experiential / Events
Employment Type: Full-time

Job Description

We are looking for a senior Client Servicing / Account Management professional to manage and grow relationships with large and strategic accounts.

This is a senior client-facing role for an individual who has a strong relationship mindset, understands client businesses and can build long-term partnerships while driving account growth.

Key Responsibilities

• Manage relationships with large and strategic client accounts.
• Act as the primary point of contact for key clients and senior stakeholders.
• Build and maintain strong, long-term client relationships.
• Understand client objectives, challenges and business requirements and provide relevant solutions.
• Drive client retention, repeat business and growth of existing accounts.
• Identify opportunities for cross-selling, upselling and increasing the share of business from existing clients.
• Work closely with internal teams to ensure seamless execution and delivery of client mandates.
• Manage client expectations, escalations and ensure a high level of client satisfaction.
• Participate in client presentations, pitches and business development opportunities.
• Monitor account revenues, profitability and overall account performance.
• Develop account strategies and identify opportunities for long-term business growth.
• Build strong relationships across internal functions and ensure effective coordination for delivery.

Candidate Profile

• 10 to 15 years of experience in Client Servicing / Account Management.
• Experience in Advertising, Media, Experiential Marketing, Events, Brand Solutions or related industries preferred.
• Proven experience managing large / strategic accounts.
• Strong relationship-building skills with the ability to engage with senior client stakeholders.
• Strong commercial acumen and understanding of account growth.
• Excellent communication, presentation and negotiation skills.
• Strong ownership and problem-solving ability.
• Ability to independently manage multiple clients and stakeholders.
• Mature, consultative and solution-oriented approach.

What We Are Looking For

• We are looking for a senior professional who can manage large accounts today and develop into a larger business leader over the next few years.

• The ideal candidate will have a strong relationship-led approach, be trusted by clients and demonstrate the ability to convert relationships into sustainable business opportunities.

• This is an opportunity for someone who wants to build long-term value and play a significant role in the growth of the business.