AGM

This position is responsible for managing all aspects of the entire Front Office team, Guest Services (Shuttle and Concierge), F&B, Housekeeping and ensuring delivery of outstanding customer service.

• IHG, Hilton or Marriott experience is required.
• Knowledge with Microsoft Office, Word, Excel, Outlook
• Open Availability is required.
• Full weekend availability is required .

(Friday PM's, Saturday Mids and Sunday AM's)

Job Overview

Develop and implement controls for expense management.

Utilize labor management tools to schedule and control labor costs.

Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members.

Ensure timely completion of performance appraisals.

Communicate both verbally and in writing to provide clear direction to staff.

Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality

Responsible for the inner workings and training of Property Management System (PMS) system.

Takes an active part in the leadership of achieving Guest Satisfaction Survey (GSS) goals.

Manage Front Office, Concierge F&B Shuttle and Bell Staff.

Preparing weekly schedules, forecasting labor, processing daily payroll.

Completing forecast and participating in yield management.

Analyzing daily and monthly financials and work with GM when opportunities arise.

Respond to all guests' requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.

Motivate, coach, counsel and discipline all Guest Services personnel according to Hotel S.O.P.'s.
Prepare and conduct all Guest Services interviews and follow hiring procedures according to Hotel S.O.P.'s.

Develop employee morale and ensure training of Guest Services personnel.

Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily, i.e. flash report, allowances, etc.

Participate in required M.O.D. program as scheduled.

Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.

Monitor all V.I.P.'s, special guests and requests.

Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Hotel S.O.P.'s.

Job Requirements:

Bachelor's Degree (Business, Hospitality, Hotel Management preferred) plus a minimum of (3-5) years of related experience in managerial role;

IHG, Hilton or Marriott experience REQUIRED.

Experience with Microsoft Office, Word, Excel, Outlook

Benefits
We offer a highly competitive benefit package:

Health, Dental, Vision Insurance
Disability Insurance
Life Insurance
Paid time off and holidays
AMAZING HOTEL DISCOUNTS
Apply today!

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Preferred)

Experience:

• Front Desk Supervisor: 1 year (Preferred)
• Front Desk: 2 years (Preferred)

Work Location: In person