AGM - HR Operations

Job Description / Responsibilities

This role runs the HR operations and shared services desk for a large, listed NBFC with a nationwide branch network of several thousand employees. The work is transactional HR service delivery across the full employee lifecycle, from post offer to exit, delivered to defined SLAs and TATs on an HRMS, with data governance across regions. Payroll and HRMS are run as supported services on this desk under the wider HR function. The seat suits a career HR operations and service delivery specialist who has run lifecycle operations at scale for a branch based BFSI workforce of sales, collections and branch staff.

Key responsibilities:

• Post offer candidate support and engagement

• Employee onboarding and documentation support

• Employee lifecycle transactions and support

• Exit management, transactions and support

• Data governance for the respective regions

• Attendance support

• Payroll support

• HRMS support

• Stakeholder management across business and HR

• Operations governance

• eNPS governance

• Service level management with defined TATs

• People policies

The scale of the desk:

• A workforce of several thousand across a nationwide branch network

• Multiple regions, each with its own data governance

• Service levels that are measured, reported and held to TATs.

Desired profile of the candidate

What We Need

• A full time, regular postgraduate in HR. MBA-HR, PGDBM-HR or MSW-HR, all equally valid.

• 15 to 23 years in HR, with the core of it built inside a bank, an NBFC or a large financial services employer.

• Hands on ownership of HR operations, shared services or the employee lifecycle for a branch based commercial workforce of sales, collections and branch staff.

• Working depth on an HRMS, named on your CV, for example SuccessFactors, Darwinbox, Oracle or Workday.

• Chennai based, or ready to relocate to Chennai on your own account.

• Stability on the CV, with at least two years in the current role.

Be Ready To Speak To Numbers

• The headcount your operations desk serves today

• Your HRMS platform, and one migration or automation you have run

• Two service levels you own and the TATs against them

• The size of the team that reports to you

• Your current CTC, your notice period and your earliest possible date of joining.

Education Qualification

Full time, regular postgraduate in HR is mandatory. MBA-HR, PGDBM-HR or MSW-HR, all equally valid. The postgraduate qualification must be full time and regular.