AGM -Operations

Hiring: AGM Operations | Mumbai

A leading and rapidly expanding QSR brand is looking for an experienced AGM – Operations to drive operational excellence, standardization, and business growth across its retail network.

Location: Mumbai

Key Responsibilities

• Develop and execute operational strategies to improve store performance, scalability, and consistency.
• Drive operational governance, SOP implementation, and adherence across multiple locations.
• Monitor key business metrics including sales, productivity, customer experience, quality, and compliance.
• Partner with regional operations teams to improve profitability and operational efficiency.
• Lead cross-functional projects involving Supply Chain, Marketing, Finance, HR, IT, and Quality.
• Support new store launches, business transformation initiatives, and process improvements.
• Drive cost optimization, manpower productivity, and resource planning.
• Build high-performing teams through coaching, capability development, and performance management.

Desired Candidate Profile

• 8–10 years of experience in QSR, Retail, or other consumer-facing industries.
• Proven experience in managing multi-unit operations.
• Strong understanding of operational governance, process improvement, and business transformation.
• Excellent analytical skills with the ability to convert data into actionable business insights.
• Strong stakeholder management, leadership, and communication skills.
• MBA/PGDM is preferred.