AGM-Service

Position: Assistant General Manager (AGM) – Service

Job Purpose

To lead and manage the overall two-wheeler service operations, ensuring high customer satisfaction, workshop profitability, service quality, technician productivity, and achievement of business targets.

Key Responsibilities

• Manage day-to-day operations of the two-wheeler service workshop across assigned locations.
• Achieve service revenue, labour sales, parts sales, customer-pay and warranty targets.
• Monitor workshop productivity, efficiency, technician utilization, and bay capacity.
• Ensure high Customer Satisfaction (CSI) and improve customer retention.
• Develop and implement service processes in line with OEM standards and dealership policies.
• Monitor RO (Repair Order) opening, WIP, ageing, closure, and repeat repairs.
• Ensure timely completion and delivery of vehicles with proper quality checks.
• Control warranty claims, goodwill cases, service campaigns, and technical complaints.
• Drive periodic maintenance, paid service, AMC/service packages, and customer retention activities.
• Monitor service advisor and technician performance through KPIs.
• Recruit, train, coach, and motivate service advisors, technicians, and workshop staff.
• Ensure proper availability and utilization of tools, equipment, consumables, and spare parts.
• Coordinate with Parts, Sales, CRM, Warranty, and Accounts departments.
• Analyse workshop MIS, revenue, expenses, profitability, and productivity reports.
• Identify opportunities to reduce operational costs and improve workshop profitability.
• Handle escalated customer complaints and ensure timely resolution.
• Ensure compliance with safety, environmental, statutory, and OEM requirements.
• Conduct regular audits of workshop processes, quality, cleanliness, and safety.
• Plan manpower and workshop capacity according to business volume.
• Implement continuous improvement initiatives to increase efficiency and customer satisfaction.

Qualification & Experience

• Diploma / Bachelor’s degree in Automobile, Mechanical Engineering, or related field.
• 8–15 years of experience in two-wheeler service operations, preferably with an OEM-authorized dealership.
• Minimum 3–5 years in a managerial/senior service role.
• Strong knowledge of two-wheeler diagnostics, workshop processes, warranty, and after-sales operations.
• Experience in managing technicians, service advisors, and large workshop teams.

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Work Location: In person