AGM/DGM Operation - Interior Design

THE ROLE IN ONE LINE

• You run a city or sub-regional cluster of Operations multiple Senior Managers, 1220 active projects, 4060 Cr portfolio.
• You build the operating system that keeps it from collapsing under its own weight.

WHAT YOU WILL OWN

• Cluster delivery full P&L, schedule, quality, and client outcomes for your geography Senior Manager development build the layer below you; identify and grow next-level leaders
• Capacity planning anticipate site, PM, SPM, and vendor needs two to three quarters ahead of demand Vendor ecosystem strategic partnerships at city level; rate cards; master service agreements Top-account ownership the top 35 clients in your geography are your direct accountability
• Cross-functional alignment work shoulder-to-shoulder with city leads in Design, Sales, Procurement, and Finance Process and system build codify what works; push back what does not; help build the Operations playbook Talent pipeline active in senior hiring; build a city-level bench at PM, SPM, and Sr Manager layers

WHAT WE NEED FROM YOU

• Must-Haves 8+ years in commercial fit-out or adjacent industries (FLEXIBLE) Has led a team of 30+ across multiple layers PMs, SPMs, Sr Managers Has owned a multi-city or large-city portfolio of 30 Cr+ in value
• Demonstrated process build has codified an Operations playbook somewhere before Senior client management at CXO level Strong commercial acumen margin protection, billing discipline, cashflow awareness High-judgement decision-making pattern recognition across many projects
• Good to Have MBA from a premier institute (especially for FLEXIBLE candidates) Experience scaling a delivery function in a high-growth environment Exposure across sub-segments offices, retail, hospitality, managed workspaces Track record of building leadership benches at the Sr Manager layer

WHAT MAKES THIS ROLE HARD

• You are the senior layer where the company expects predictability.
• Your sites will still have surprises but your weekly review with senior leadership cannot.
• The craft is to engineer enough margin (in time, money, and bandwidth) that surprises are absorbed inside your cluster without becoming escalations upward.