AGM/GM

Job Overview

ASSISTANT GENERAL MANAGER/ GENERAL MANAGER – SUPERLEKKA

Location: Liverpool | Reports to: General Manager / Head of Operations
Salary: £36,000-£40,000 per annum | Full-time, including evenings and weekends

THE ROLE

As Assistant General Manager at Superlekka, you’ll play a key role in the day to day running of the venue and in delivering the high standards we expect across every part of the operation.

This is a hands on leadership role. You’ll work closely with the Operation's Manager to lead the management team, develop the wider team and make sure the venue performs commercially while still delivering a brilliant guest experience.

Superlekka is about more than food, drink and games. We want the whole experience to feel right from the moment guests arrive, through their games, drinks and service, to the moment they leave.

KEY RESPONSIBILITIES:

· Support the General Manager in the overall running of Superlekka.

· Take full responsibility for the venue when acting as the senior manager on duty.

· Ensure each department is set up correctly and ready for service.

· Maintain high operational standards across bar, floor, reception and the games experience.

· Manage busy trading periods confidently and make quick operational decisions when required.

· Ensure opening, closing, cash handling and daily management procedures are completed correctly.

People & Leadership

· Lead from the floor and set the standard for the wider team.

· Support, coach and develop Duty Managers, supervisors and team members.

· Help create a positive, energetic and accountable working culture.

· Support recruitment, onboarding and training.

· Manage rotas and staffing levels effectively around forecast trade.

· Deal with performance or conduct issues professionally and fairly.

· Build a team that understands their role in the overall guest experience.

Commercial Performance

· Understand and take ownership of key venue numbers.

· Help manage wage percentage against budget and forecast sales.

· Monitor sales, labour, stock, GP and other key operational KPIs.

· Support stock control, ordering, stocktakes and reduction of wastage.

· Identify opportunities to increase spend per head and overall venue performance.

· Understand the balance between controlling costs and maintaining the correct level of service.

Bar & Hospitality

· Maintain excellent standards across the bar operation.

· Have a strong understanding of cocktails, spirits, beer and general drinks service.

· Support the bar management team with product knowledge, training, speed of service and consistency.

· Ensure cleanliness, presentation and service standards remain high throughout trading.

Guest Experience

· Be highly visible during service and actively manage the guest experience.

· Make sure reception, bar, floor and games teams work together rather than as separate departments.

· Resolve guest issues quickly and positively.

· Recognise potential problems before they become complaints.

· Help create an atmosphere where guests want to stay longer, return and recommend Superlekka.

Standards & Compliance

· Ensure licensing, health & safety, food safety and company procedures are followed.

· Maintain excellent standards of cleanliness and venue presentation.

· Complete required checks, reporting and management paperwork accurately.

· Ensure incidents and operational issues are properly recorded and followed up.

WHAT WE’RE LOOKING FOR

· Strong management experience within a busy hospitality or leisure venue.

· Comfortable managing high-volume trading periods.

· Understands wages, budgets, stock control and commercial performance.

· Strong bar and drinks knowledge, with cocktail knowledge and previous cocktail bar experience an advantage.

· Confident leading a large team.

· Organised but able to adapt when things change.

· Takes ownership rather than waiting to be told what to do.

· Communicates well with both the management team and frontline staff.

· Can challenge when necessary but ultimately works collaboratively as part of the management team.

· Enjoys being on the floor and involved in the operation.

· Understands that great hospitality is about creating an experience, not simply completing tasks.

THE PERSON

The right personality is just as important to us as experience.

We want someone who brings energy to the building, supports the people around them and genuinely wants the venue to succeed.

You should be comfortable taking responsibility, making decisions and bringing ideas to the table. You don't need to have all the answers, but you do need to be willing to get involved, find solutions and help move things forward.

Most importantly, we want an AGM who can become a genuine partner in running Superlekka someone the Operations Manager, management team and wider team can rely on.

Pay: £36,000.00-£40,000.00 per year

Benefits:

• Company events
• Company pension
• Employee assistance programme
• Employee discount
• Flexible schedule
• Sick pay

Work Location: In person