AI Agent Operations Engineer

Job Description - AI Agent Opns Engineer

SECTION A: POSITION SUMMARY

State the objective and purpose of the role.

Act as incident commander leading response to incidents, owning proactive detection, and holding the rollback trigger during degraded releases. Run the daily proactive trend review, chair post-incident reviews.

SECTION B: KEY RESPONSIBILITIES AND RESULTS

Indicate key responsibilities and performance indicators of this role.

1. Serve as incident commander for all incidents: run the bridge, enforce escalation clocks, own communications, and drive verify-and-close. 2. Run the daily proactive trend review to surface degradation before it alerts; maintain the watch list. 3. Execute and coordinate rollback decisions for degraded releases and invoke the contact-centre fallback where required. 4. Tune the safeguard set and alert thresholds; drive alert precision and noise-budget discipline. 5. Chair post-incident reviews and own corrective-action tracking and runbook updates. 6. Mentor members of the team when needed; own shift-handover standards.

SECTION C: QUALIFICATIONS / EXPERIENCE / KNOWLEDGE REQUIRED

Indicate key knowledge and skills required for this role to perform the tasks to a satisfactory level. To also specify a suitable level of qualification required (i.e. basic, advanced, or professional), where applicable.

Category Essential for this role Good to have Education and Qualifications Bachelor s or Master s degree in Computer Science or a related field Work Experience

• 6+ years in production operations

• Experience in customer-facing production environments

• AI/ML operations exposure

Technical / Professional Skills

Please provide at least 3

• Monitoring/observability and log/trace analysis

• Incident management, SLOs, and runbook operations

• Understanding of AI agent failure modes and routing

• Scripting/automation for operations

• LLM/agent tooling

Non-Technical / Soft Skills

• Analytical and pragmatic, with the ability to interpret goverce principles into implementation plans

• Clear communicator who can explain complex technical risks and solutions to non-technical stakeholders

• Self-driven and proactive, comfortable working in a fast-paced environment

• Management presentation

NA

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