AI Automation Solution Lead

Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.

As the AI Automation Solution Lead, you will play a pivotal role in shaping how AI and automation transform Optus operations. Working across our OSS environment, you will design and deliver secure, scalable, and reusable AI-powered solutions that improve operational efficiency, decision-making, and customer outcomes. This is an opportunity for a technically strong leader who enjoys solving complex business challenges through automation, AI innovation, and cross-functional collaboration.

What You'll Do

• Lead the discovery, design, and delivery of AI-enabled automation solutions that improve operational workflows, intelligence, and service outcomes across OSS domains.

• Translate business and operational requirements into scalable solutions using AI technologies, workflow orchestration, APIs, agentic workflows, and reusable automation services.

• Partner with architecture, engineering, security, data, operations, and vendor teams to drive successful delivery, adoption, and continuous improvement of AI automation capabilities.

• Establish and champion engineering best practices including test-driven development, responsible AI principles, observability, governance, and operational readiness.

What You Bring

• Experience leading technology, automation, software engineering, OSS, integration, or AI-driven solution delivery initiatives within complex enterprise environments.

• Strong technical expertise across APIs, workflow orchestration, cloud-based architectures, CI/CD practices, and modern software engineering methodologies.

• Hands-on experience with AI technologies including LLM integrations, prompt engineering, agentic workflows, retrieval-augmented generation (RAG), and responsible AI frameworks.

• Excellent stakeholder engagement and leadership skills, with the ability to guide cross-functional teams, influence senior leaders, and translate complex technical concepts into clear business outcomes.

The good stuff….

• Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.

• Flexible working arrangements with opportunities to work three days in the office, two days remote or home.

• Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.

• Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever's important to you.

• We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.

• Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).

• Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.

• Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.

At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email [email protected] or call [1800 309 170](tel:1800 309 170).

For more information on Diversity, Inclusion & Belonging at Optus, please visit https://www.optus.com.au/about/inclusion-diversity