AI Automation Specialist- Bali

Location: Indonesia (Bali / hybrid / remote )

Reports to: Owner

Type: Full-time

About the role

This is not a traditional IT job. We're looking for someone who sits between our business teams and technology – someone who looks at how work actually gets done across the company, finds what's slow, manual or expensive, and fixes it with AI and automation.

You'll connect AI assistants like Claude to the tools we already use, build automated workflows, evaluate new tools before we pay for them, and help every team get real value from AI. Success is measured in hours saved, costs cut and processes that just work.

What you'll do

• Find the opportunities. Sit with each department, map how their processes work today, and identify repetitive, manual or error-prone steps. Rank them by time and cost saved versus effort to build.
• Build automations and AI workflows. Connect Claude and other AI tools to our systems (email, Google Workspace / Microsoft 365, Slack, CRM, accounting, ERP) using connectors, APIs and integration platforms such as n8n, Make or Zapier.
• Evaluate and rationalise tools. Assess AI and SaaS products, run small pilots, and recommend whether to buy, build or drop. Identify overlapping subscriptions we can cut.
• Measure impact. Track hours saved, cost reduction and error rates for every automation, and report results monthly.
• Enable the team. Train colleagues to use AI well, build shared prompt libraries and SOPs, and be the go-to person for "can AI help with this?"
• Keep it safe. Set rules for what data can go into which AI tools, manage access and permissions, add human review where outputs are sensitive, and keep a register of every automation and what it touches.
• Keep it running. Monitor, fix and document what you build so the company is never dependent on one person's memory.

Your first 90 days

• Day 30: Meet every team, audit current tools and subscriptions, and deliver a ranked list of automation opportunities.
• Day 60: Ship 2–3 quick wins into daily use, with before/after numbers.
• Day 90: Present a 6-month roadmap with estimated savings, a simple AI usage policy, and run the first company-wide AI training session.

What you bring

Must have

• 3+ years in a technical role – software development, systems/IT, data, technical consulting, or a business analyst role with real hands-on technical work.
• Deep, daily, hands-on use of LLM tools (Claude, ChatGPT, Gemini) beyond casual chatting – projects, connectors, agents, structured prompting.
• Real automations built and running in production with n8n, Make, Zapier, Power Automate or similar.
• Comfort with APIs, webhooks and JSON; working knowledge of Python or JavaScript.
• Ability to explain technical ideas in plain language to non-technical colleagues. Fluent Bahasa Indonesia and strong English.
• A portfolio: show us things you've automated and what they saved.

Nice to have

• Experience with MCP servers, the Claude API, AI agents or retrieval (RAG) over company documents.
• Google Workspace or Microsoft 365 admin experience.
• Awareness of data security and Indonesia's Personal Data Protection Law (UU PDP No. 27/2022).

This role is not for you if…

• You want to research or train machine-learning models from scratch – we use and integrate existing AI, we don't build it.
• You're looking for helpdesk, hardware or network administration work.
• You prefer to wait for detailed instructions rather than spot problems yourself.