AI Consultant and Operations Engineer

Company Overview :

Dar, the founding member of the Sidara group, is an international multidisciplinary consulting organization specializing in engineering, architecture, planning, environment, project management, facilities management, and economics. Sidara operates in 60 countries with 20,500 professionals, Dar connects people, places, and communities through innovative solutions to the world's most complex challenges. We deliver projects from inception through completion, embracing challenges to empower communities worldwide. Learn more at www.dar.com.

Our Vision and Values:

We aspire to be the chosen home of those with a gift for crafting solutions that empower people and an unwavering passion for learning and innovation. Our core values shape our culture and guide our decision-making. We are committed to:

• Excellence
• Responsibility
• Empowerment
• Connectivity
• Courage

Job Purpose

The role of the AI Consultant and Operations Engineer at Dar will be to advise business and design teams on the adoption of artificial intelligence, translate operational and workflow challenges into practical AI use cases, and provide functional and technical support for developed and deployed AI applications. They combine consultative engagement with hands-on deployment, testing, troubleshooting, user enablement, and service reliability to drive adoption and value realization across the project lifecycle.

Key Responsibilities:

The role encompasses, but is not restricted to, the following responsibilities:

• Configure, test, and validate AI tools and agents prior to rollout, including user acceptance testing with business stakeholders (mainly internal).
• Act as first and second line support for deployed AI applications, triaging incidents, diagnosing root causes, and escalating to engineering teams when required
• Assist technical leads in reviewing AI agents solutions architecture set by business units
• Monitor adoption, usage, and service performance (KPIs, metrics) of AI applications and report on issue trends and resolution times.
• Engage with design, engineering, and corporate teams to advise on AI tools and use cases prototyped by the business units.
• Gather and document requirements and success criteria, and translate them into functional specifications for AI solutions
• Maintain support documentation, knowledge base articles, user guides, and FAQs
• Deliver training, onboarding sessions, and demonstrations to help teams adopt AI tools effectively and responsibly.
• Stay current with AI trends and suggest improvements to existing tools, workflows, and support processes
• Support project planning, documentation, and presentations.
• Contribute to change management, mentoring, and knowledge sharing within the company.

Qualifications:

• Degree in Computer Science, Artificial Intelligence, Data Science, Engineering, or related field
• 1-3 years professional experience in at least 2 of the following areas: AI or technology consulting, business analysis, requirements gathering, solution delivery, and digital transformation
• 1-3 years professional experience in at least 2 of the following areas: application or product support, incident and service management, user training and enablement, testing and user acceptance testing, AI systems deployment
• Working knowledge of AI, ML, and LLM concepts, with the ability to explain them clearly to non-technical audiences
• Proficiency in Python and SQL for scripting, data queries, and troubleshooting
• Experience working with APIs and integrating third-party AI services
• Familiarity with ticketing and ITSM platforms (such as BMC Helix, Jira Service Management or ServiceNow) and with monitoring and logging tools.
• Experience preparing documentation, training material, and stakeholder presentations
• Excellent communication, stakeholder management, and problem-solving skills, and ability to work in a team environment
• This position is mainly internal client-facing, hence a high client-centric mindset and consulting interest is required
• Familiarity with AEC tools (Revit, Rhino, AutoCAD, Navisworks) is a plus.

Equal Opportunity Statement

While we carefully review all applications, only candidates who meet the specified requirements will be contacted for further consideration. We appreciate your understanding and thank you for your interest.