AI Customer Support Specialist

We're partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies.

This is a full-time, 40-hour-per-week position, Monday to Sunday. You can choose in advance between the Day Shift, with working hours scheduled between 07:00 and 22:00, or the Night Shift, from 22:00 to 07:00, Monday to Sunday.

Your Role:

• Support customers across multiple communication channels
• Resolve billing, invoicing and account access enquiries
• Troubleshoot platform and product-related issues
• Guide customers on using products and features effectively
• Deliver timely, accurate and high-quality customer support

Your Qualifications:

• Fluent English, written and spoken
• Strong interest in AI and new technologies
• Excellent communication and problem-solving skills
• Customer-focused and comfortable troubleshooting issues
• Previous customer service or technical support experience is an advantage
• Comfortable working in a fast-paced and technology-driven environment
• Availability to work Day Shifts scheduled between 07:00 and 22:00

The Offer:

• Day Shift: working hours scheduled between 07:00 and 22:00 or Night Shift: between 22:00 and 07:00 (rotational time shift).
• Competitive salary package + performance bonus
• Additional compensation for night work: 25% from 22:00–00:00 and 06:00–07:00, and 50% from 00:00–06:00.
• Meal allowance
• Holiday and Christmas allowances
• Private health and dental insurance
• 22 days of annual leave
• Comprehensive initial training
• Professional development and career growth opportunities
• International working environment in Lisbon
• Opportunity to work closely with cutting-edge AI technology