AI Data Developer/Analyst

AI Data Analyst/Developer

Summary:  

• Configure, administer, and maintain WebEOC (or similar enterprise applications) supporting emergency preparedness and operational response.
• Configure forms, workflows, routing logic, role-based access controls (RBAC), and application settings.
• Develop and maintain Power BI dashboards and operational reports.
• Design and implement low-code workflow automations using Microsoft 365 technologies and related enterprise tools.
• Support users by troubleshooting application issues, implementing approved enhancements, and providing technical guidance.
• Utilize Microsoft Copilot, ChatGPT, or similar AI tools to improve documentation, reporting, workflow efficiency, and operational processes while following Government-approved AI governance practices.
• Prepare and maintain technical documentation, configuration guides, operational runbooks, and training materials.
• Support configuration management, change control, system testing, and application sustainment activities.
• Collaborate with Government stakeholders to implement approved system enhancements and maintain operational readiness.
• Support emergency operations and surge activities as required.

  Minimum Requirements:  Bachelor's Degree or equivalent + 4 years' related experience  Skills required but are not limited to:   ·  Bachelor's degree in Computer Science, Information Systems, Engineering, Business Information Systems, or a related discipline, and 3+ years of relevant experience. ·  Experience configuring or administering enterprise business applications such as WebEOC, ServiceNow, Microsoft Power Platform, SharePoint, Salesforce, Microsoft Dynamics, or similar workflow-driven platforms. ·   Experience developing dashboards using Microsoft Power BI or equivalent reporting tools. ·   Experience designing or supporting workflow automation using Microsoft 365, Power Automate, or comparable low-code automation platforms. ·  Experience using AI productivity tools such as Microsoft Copilot, ChatGPT, or similar technologies to improve workflows, documentation, or reporting. ·    Strong troubleshooting, analytical, and customer support skills. ·    Excellent written and verbal communication skills. ·    U.S. Citizen or Green Card holder with the ability to obtain and maintain a Public Trust clearance. ·    Experience configuring or administering WebEOC (or equivalent) and building low code automations or BI dashboards in an enterprise or Government tenant ·    Must have the ability to handle requests from multiple groups/organizations. ·     Ability to lift up to 50 lbs. ·     Ability to prioritize tasks and scope with occasional periods of stress when dealing with critical situations. ·     Possesses excellent English language skills, proficiency with Microsoft Office applications. ·     Demonstrates strong customer relations capabilities to achieve customer satisfaction with SNS services. ·     Experience working in a call center environment where teamwork was an essential element of service delivery.

Preferred Qualifications

• Experience with Microsoft Power Platform, SharePoint Online, and Microsoft 365 administration.
• Experience developing technical documentation, operational runbooks, or user training materials.
• Familiarity with Section 508 accessibility requirements.
• Experience supporting regulated or compliance-driven environments.