AI Engineer

Job Title: Agentic AI Product Team

Role: Software Engineer - Hybrid

Location: Chennai

Role Description:
InteliSense is an enterprise AI contact center platform (voice + chat) spanning two independent deployment stacks an Azure/LangGraph stack and an AWS stack (Amazon Connect + Bedrock AgentCore).

Responsibilities:

• Own Agent design and Orchestration
• Build new self-service and specialized agent
• Wire up Tool/MCP Integrations
• Design and Build HITL flows for Production Voice / Chat

Must-Have Technical Skills:

• Strong hands-on experience with LangGraph or comparable agent orchestration frameworks.
• Strong hands-on experience with Azure AI Search (or equivalent Elasticsearch/OpenSearch/Pinecone/Weaviate) including hybrid search and reranking.
• Experience with embedding models, chunking strategies, and index design for RAG at production scale.
• Experience with LLM API Integration.
• Solid Python and FastAPI experience.
• Experience designing multi-agent systems— supervisor/specialist patterns, tool-calling agents, agent-to-agent handoff
• Familiarity with MCP , building or consuming MCP servers as agent tools
• Experience with Redis for session/state persistence
• Understanding of HITL design patterns for production conversational AI (escalation, confirmation gates, failure routing)
• Understanding of multi-tenant SaaS architecture.
• Comfortable working with REST/Graph APIs as agent tools

Nice-to-have Skills:

• Experience with Amazon connect and Bedrock AgentCore.
• Experience with Azure OpenAI or other LLM APIs in a production Agent context.
• Familiarity with LangSmith or other LLM Observability/eval tooling.
• Experience with Voice channel agent design.
• Background in contact center /ITSM domains.
• Exposure to Prompt Engineering for structured agent behavior.
• Experienced in MangoDB for document/session storage.
• Exposure to Azure Functions or serverless ingestion pipelines.
• Experienced with Voice AI Pipelines.
• Experienced in Information Retrieval or NLP Search.