AI Engineer

About Contour

Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.

As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.

What started as an R&D & Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore & Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!

The Division:  
Dealer Information Systems Corporation (Client) is a leading business management software provider to agricultural, construction, truck refrigeration and lift truck dealers in North America. Founded in 1980, and based in Bellingham WA (USA); we are a team of 100+ professionals who help customers with Software, Hardware and Network Management so they don't have to deal with many vendors but just one full-service company.  
 
Division Profile: https://www.discorp.com/

The Position

The division is seeking a AI Engineer to join its team. This individual will be responsible for designing and developing the AI platform, including building GenAI systems from the ground up, creating production-ready retrieval-augmented generation (RAG) solutions, developing semantic search and embeddings pipelines, and architecting advanced LLM orchestration layers for complex workflows and agentic systems.

The chosen individual will work out of the Contour Software Lahore or Islamabad resource center office as an extension of the division-based R&D department.

Essential Duties and Responsibilities

• AI Platform Architecture:

• Design and implement the enterprise GenAI architecture from the ground up.

• Build production-ready RAG systems, semantic search pipelines, embeddings workflows, and vector data infrastructure.

• Architect LLM orchestration layers for multi-step reasoning, tool usage, and AI-driven workflows.

• Define scalable patterns for agentic systems and domain-aware assistants.

• LLM Systems in Production:

• Integrate LLM providers (OpenAI, Anthropic, open-weight models, or hybrid approaches) into secure, observable enterprise systems.

• Build AI service layers, orchestration APIs, caching, evaluation pipelines, and monitoring frameworks.

• Design for latency, cost optimization, safety, and reliability at scale.

• Establish measurable quality benchmarks and evaluation strategies for AI outputs.

• Responsible & Enterprise-Ready AI:

• Implement guardrails, policy enforcement, and hallucination mitigation mechanisms.

• Define governance standards for data provenance, auditability, and transparency.

• Build AI systems that engineering and compliance teams can trust.

• AI Adoption & Enablement:

• Translate high-impact business problems into AI-native architectures.

• Partner with product leaders to prioritize AI features that drive measurable value.

• Mentor engineers and raise the organization’s AI maturity.

• Move teams from PoCs to scalable, production-grade AI capabilities.

Required Education and Experience:

• Bachelor's Degree in Computer Science, Computer Engineering or equivalent technical Degree; or equivalent combination of education and experience.

• 5+ years building applied AI/ML systems, with strong recent experience in Generative AI.

• Proven experience shipping LLM-powered applications (RAG, embeddings, prompt strategies, model adaptation).

• Deep understanding of vector search, semantic retrieval, and AI system evaluation.

• Experience building orchestration layers using frameworks such as LangChain, Semantic Kernel, LlamaIndex, or designing equivalent custom architectures.

• Strong cloud-native engineering experience (AWS, Azure, or GCP).

• Advanced Python skills and experience building scalable backend systems and APIs.

• Experience implementing observability, CI/CD, and monitoring for AI systems in production.

• Ability to balance innovation with enterprise constraints (security, compliance, reliability).

What Makes This Role Different

• You are not inheriting a legacy AI stack; you will help define it.

• You will shape AI standards, architecture, and governance across the division.

• Your work will power real customer-facing products and operational intelligence.

• You will operate at the intersection of AI strategy, architecture, and hands-on engineering.

Exciting Benefits we offer:

• Market-leading Salary
• Medical Coverage – Self & Dependents
• Parents Medical Coverage
• Provident Fund
• Employee Performance-based bonuses
• Home Internet Subsidy
• Conveyance Allowance
• Profit Sharing Plan [Tenured Employees Only]
• Life Benefit
• Child Care Facility
• Company Provided Lunch/Dinner
• Professional Development Budget
• Recreational area for in-house games
• Sporadic On-shore training opportunities
• Friendly work environment
• Leave Encashment

Disclaimer: At Contour, we attribute our success to the unique contributions of our diverse staff. We’re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we’ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.

In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.