AI Engineer

We are seeking talented and motivated AI R&D Engineers to join our dynamic team in Cheras, Kuala Lumpur.

As a full-time member of our R&D team, you will be responsible for researching, designing, developing, and maintaining AI-powered solutions, with a strong focus on AI Live Chat, and AI Agent systems.

You will have the opportunity to work on real-world AI products and contribute to the development of intelligent systems that can understand user requests, retrieve information, interact with business systems, and automate tasks.

What You'll Do:

• Design and develop AI-powered Live Chat and Customer Support solutions
• Develop and integrate LLM-based applications using models such as OpenAI, Claude, Gemini, or other LLM providers
• Build and improve RAG (Retrieval-Augmented Generation) systems and AI knowledge bases
• Develop AI Agent systems capable of understanding requests, making decisions, calling tools, and executing tasks
• Implement Function Calling / Tool Calling and integrate AI Agents with internal APIs, databases, and third-party services
• Develop prompt engineering and AI conversation workflows
• Manage conversation context, memory, and knowledge retrieval
• Evaluate and optimize AI response quality, accuracy, and reliability
• Research and experiment with new AI technologies, frameworks, and architectures
• Integrate AI services with existing backend systems and business applications
• Work closely with Product, Operation, and R&D teams to transform business requirements into practical AI solutions
• Participate in system testing, debugging, performance optimization, and continuous improvement

What We're Looking For:

• 2+ years of experience in AI, Machine Learning, NLP, Backend Engineering, or related fields
• Strong programming skills in Python
• Solid understanding of LLMs and Generative AI
• Hands-on experience with LLM APIs such as OpenAI, Claude, Gemini, or similar
• Good understanding of RAG, embeddings, vector databases, and prompt engineering
• Experience with REST APIs and system integration
• Understanding of databases such as MySQL, PostgreSQL, MongoDB, or similar
• Strong analytical and problem-solving skills
• Self-motivated and willing to research and learn new AI technologies
• Able to work in a fast-paced and result-oriented R&D environment

What We Offer:

We believe in fostering a supportive and collaborative work environment. We offer competitive salaries, opportunities for professional growth, and a comprehensive benefits package to support your work-life balance.

Compensation & Benefits:

• Performance-based bonuses
• Transport Allowance
• Medical Claim
• Vision Allowance (for eye care)
• Dinner with Family Claim (because family matters)
• Performance Bonus
• Telecoms Allowance

Our Unique Culture & Perks:

• Vibrant Team: A energetic team primarily from the 90's and 00's generation.
• Transparency: We maintain an open and transparent work culture.
• Result-Oriented: We focus on outcomes and value the results of your hard work.
• Monthly Team Bonding: Regular activities to build camaraderie and have fun.
• Annual Company Trips: We organize both local and overseas trips for all employees every year.

If you are passionate about AI, LLMs, and building real-world AI products, and thrive in a fast-paced, result-driven environment, we would love to hear from you.