AI Engineer

As an Artificial Intelligence Engineer, you will help implement processes and ensure that bots meet clients’ needs.

Responsibilities

• Design and implement efficient processes to route bot users to business-side experts, ensuring a seamless connection and user experience.
• Recommend and implement strategies to increase bot engagement and adoption, promoting the bot as a preferred communication channel.
• Improve the bot experience by analyzing user feedback, identifying areas for enhancement, and implementing necessary improvements.
• Collaborate with cross-functional teams to gather information and subject matter expertise, ensuring accurate and up-to-date information is available to the bot.
• Manage a portion of incoming inquiries, providing customer support and resolving questions through automated bot systems.

Requirements

• Strong experience in bot development.
• Previous experience in customer service or a similar role.
• Familiarity with chatbot systems and their functionalities is essential.
• Strong written and verbal communication skills in English, including the ability to work with clients across the organization.
• Proficiency in customer service software, CRM systems, and other relevant tools.

We offer

• Competitive salary

After the 6th month you are eligible to:

• 30 days of Christmas Bonus
• 100 % of vacation premium
• 26 % Savings fund (13% employee and 13% Company)
• Minor and Major Medical Expenses
• Internal courses
• Career path
• Monday to Friday schedule
• We have US and MX Holidays

If you are interested, please apply here: https://recruiting.paylocity.com/recruiting/jobs/Apply/4549248/Panorama-Mortgage-Group-LLC/AI-Engineer

Sueldo: $30,000.00 - $35,000.00 al mes

Puede trasladarse/mudarse:

• 44680, Circunvalación Guevara, Jal.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Pregunta(s) de postulación:

• This role requires in-office work at our Guadalajara, Jal. office. Are you able to work onsite 5 days per week?

Idioma:

• English (level B2 intermediate) (Obligatorio)

Lugar de trabajo: Empleo presencial