AI Implementation Specialist

JOB PURPOSE

We are seeking an AI Implementation Specialist to drive technical implementation of AI solutions across Watsons Malaysia. The role will focus on configuring, integrating, testing, and supporting AI solutions within business applications, data workflows, and digital platforms, while ensuring solutions are secure, scalable, compliant, and effectively adopted by users.

JOB RESPONSIBILITIES

• AI Opportunities Assessment: Translate business problems into AI opportunity statements, solution requirements, and use-case proposals. Prioritize opportunities based on business impact, feasibility, data readiness, risk, effort, and adoption potential.
• AI Solution Implementation: Lead the deployment, configuration, integration, testing and rollout of AI tools or third-party AI modules into internal business applications, workflows and customer facing platform where applicable.
• Process Improvement & Automation: Identify repetitive tasks, workflow bottlenecks and customer or employee journey friction points then propose AI-enabled improvements.
• Requirement, Data Readiness & Governance Support: Document business and data requirements, coordinate secure data access with relevant IT and data owners, and ensure AI solutions are aligned with privacy, compliance, and governance requirements when connecting cross-departmental or customer data with AI platforms.
• Proof of Concept & Pilot Management: Develop prototypes, proof-of-concepts and pilot initiatives; collect feedback from users, measure outcomes and recommend whether to scale, refine or discontinue solutions.
• Team Enablement: Prepare user guides, training materials, communication plans and adoption support to help employees understand and effectively use AI dashboard, assistances and tools.
• AI Adoption & Change Management: Drive adoption of AI solutions across business units, ensuring effective usage, measurable business value, and integration into daily operations.

JOB REQUIREMENT

• Education: Bachelor's Degree in Information Technology, Computer Science, Business Analytics, Data Science or a related field.
• Experience: Minimum 2 to 4 years of experience in business analysis, digital transformation, , AI implementation, process improvement, automation, or related roles.
• Business Analysis & Problem Solving: Able to understand user workflows, identify pain points, document requirements, and translate business challenges into practical AI use cases.
• AI-Assisted Development ("Vibe Coding") & Prototyping: Proven experience using generative AI tools or low-code/no-code platforms to prototype workflows, dashboard, build, and deploy enterprise solutions.
• Advanced Prompt Engineering: Ability to write clear, structured, and context-rich prompts, refine AI outputs through feedback, and apply LLMs to support business analysis, documentation, workflow improvement, and simple automation tasks.
• Integration & APIs: Familiarity with API, webhooks, LLMs and middleware tools to seamlessly connect frontend storefronts with backend enterprise systems.
• Database & Queries: Ability to understand data sources, data quality issues, reporting requirements, and basic SQL or database concepts to support AI readiness and insight generation.
• Scripting & Automation: Practical Knowledge of Python, JavaScript, Power Automate or similar tools is an advantage for validating ideas and automating simple business daily tasks.
• Evaluation & Governance: Ability to test AI outputs, review accuracy, identify risks and support responsible AI practices to meet enterprise security and customer privacy standards.

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At Watsons, we believe in Growing Together through continuous learning and global exposure, embracing The Power of New by integrating innovation and openness, Caring for All by putting people and the planet at the heart of what we do and Making a Mark by creating a supportive environment where every voice is valued and contributions are celebrated.

About Us

Watsons Malaysia is part of AS Watsons Group, the world’s largest international health and beauty retailer operating over 16,000 stores under 12 retail brands in 28 markets, with over 130,000 employees worldwide. For the fiscal year 2022, AS Watsons Group recorded revenue of US$22 billion. Every year, we are serving over 5.5 billion shoppers via our O+O (Offline plus Online) technology-enabled platforms. Watsons Malaysia is the leading health and beauty retailer with more than 650 Watsons stores and growing in the country serving the needs of all Malaysians. Watsons continues to inspire our customers to enjoy life to the fullest and set the standards in the health, wellness, and beauty market, providing personalised advice in health, beauty, and personal care on top of its market-leading product ranges, making customers LOOK GOOD, DO GOOD, FEEL GREAT every day.

Since 2009, Watsons has been the No.1 pharmacy/drugstore brand in Asia Pacific for the 13th year running*. On top of that, Watsons Malaysia won Platinum Award for the Best in Retail Category 2022 by Putra Brands Award, a premier and only brand award in Malaysia voted by Malaysian consumers. Watsons Malaysia is also the No. 1 Retailer Most Preferred Graduates Employers to Work for by Talentbank Graduates' Choice Award 2022.

*Campaign Asia-Pacific “Asia’s Top 1000 Bands online study over 8,000 respondents across 14 markets in Asia Pacific region”.

Disclaimer: We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant/ similar posts within the AS Watson Group.