AI Operation Analyst

Key Skills: RPA, AI Artificial intelligence, SQL, Power Querying, Power automate

Roles and Responsibilities:

• Support operational workflows involving automation, data validation, and exception handling across business processes.
• Perform reconciliation and variance analysis using spreadsheets, SQL, and Power Query.
• Review structured outputs such as JSON files and logs to identify data issues and process exceptions.
• Work with ticketing and service management platforms to track, resolve, and escalate operational incidents.
• Assist in maintaining and improving RPA and AI-supported operational processes.

Skills Required:

• 3 to 5 years of experience in operations, service delivery, data operations, quality assurance, or automation support.
• Hands-on experience with RPA and Artificial Intelligence in an operations or support environment.
• Strong working knowledge of SQL and Power Query for data analysis and operational reporting.
• Ability to manage structured data, reconciliation tasks, and variance analysis with accuracy.
• Experience supporting service workflows, ticketing tools, and operational issue resolution.

Good to Have:

• Exposure to Power Automate.
• Experience with Freshservice or similar service management platforms.
• Ability to read JSON or log files.
• Experience in a shared services or Global Capability Centre environment.

Education: Bachelor's degree in any discipline; Commerce, Science, Engineering, or Statistics preferred.