AI Operations & Data Analyst

Company: When I Am
Type: Full-Time or Long-Term Contract
Location: Remote / Hybrid

When I Am is a fast-growing luxury resale business specializing in pre-owned designer handbags, selling through TikTok Live, Shopify and other online marketplaces.

We are looking for a highly capable AI Operations & Data Analyst to support the day-to-day operation of our live commerce business. This is a hands-on operator role for someone who is extremely comfortable using Claude, Shopify, TikTok, Excel/Google Sheets and AI tools to solve problems, manage data, produce reporting and keep our sales operation running efficiently.

This role is less about building complex new AI systems from scratch and more about using AI exceptionally well to execute, analyze and improve existing business processes.

Responsibilities

• Use Claude and other AI tools daily to support operational tasks, analysis, reporting and problem-solving
• Support our TikTok Live sales operation, including product preparation, pricing, inventory, sales data and post-stream analysis
• Work extensively within Shopify to manage and analyze products, orders, inventory and sales information
• Prepare products and product data for upcoming livestreams
• Help ensure product information, pricing, images, SKUs and inventory records are accurate across systems
• Produce regular management reporting covering sales and operational performance
• Monitor and analyze key metrics including:
• Sales and GMV
• Gross margin
• Inventory turnover and aging
• Sell-through
• Returns
• Livestream performance
• Product and category performance
• Use AI to clean, match, categorize and analyze large amounts of product and sales data
• Investigate discrepancies between inventory, Shopify, livestream sales and internal records
• Maintain and operate existing AI-assisted workflows and automations
• Identify opportunities to improve existing processes and help implement simple, practical automations where they create clear value
• Support supplier and inventory analysis, including pricing, margins and product performance
• Turn raw operational data into clear reports and actionable recommendations for management
• Help troubleshoot operational and data issues quickly as they arise

What We’re Looking For

• Advanced practical experience with Claude, ChatGPT or similar AI tools
• Strong Shopify experience
• Familiarity with TikTok, TikTok Shop or livestream commerce is highly desirable
• Strong Excel / Google Sheets skills
• Very comfortable working with large amounts of product, inventory and sales data
• Strong analytical and problem-solving ability
• High attention to detail, particularly around pricing, inventory and financial data
• Comfortable learning new software and figuring out how different systems work together
• Able to work independently and take ownership of operational problems
• Fast, responsive and comfortable working in a rapidly changing e-commerce environment

Ideal Candidate

You are an operator first who happens to be extremely good with AI and data.

You enjoy taking a real business problem—whether it is preparing inventory for a TikTok Live, reconciling Shopify sales, analyzing margins, identifying missing product data or producing a management report—and using AI and technology to solve it quickly and accurately.

You don't need to be a software engineer. We care much more about your ability to use AI effectively, understand data, operate Shopify and TikTok, and get things done.

Experience in e-commerce, live commerce, marketplaces, luxury resale, inventory management or retail analytics would be particularly valuable.

Pay: Php500.00 - Php625.00 per hour

Expected hours: 10.0 – 40.0 per week

Benefits:

• Opportunities for promotion
• Paid training
• Pay raise
• Work from home

Work Location: Remote