AI Operations Specialist

Who you are

• Enthusiastic about Fetch
• You’re excited about using AI and automation to make everyday work smarter and more rewarding
• Technically Proficient
• Comfortable with Google Sheets, digital collaboration tools, and adopting new AI platforms
• A Fast Learner
• You pick up new tools and concepts quickly — especially when they make you more efficient
• Adaptable to Change
• You thrive in a fast-moving environment where processes evolve as we learn
• Self-Motivated
• You take initiative, ask questions, and look for ways to improve outcomes and systems
• Coachable and Collaborative
• You value feedback and enjoy working closely with others toward shared goals
• Hands on experience with LLMs like ChatGPT and Gemini
• Direct experience using Google Sheets and Excel, including advanced features (pivot tables, v-look up)
• Ability to research, leverage provided SOPs, and use best judgment to solve ambiguous problems
• Familiarity with data labeling, model evaluation, or QA workflows
• Experience in tech-enabled operations, automation support, or customer operations
• Background in consumer packaged goods (CPG), retail, or e-commerce
• Bonus points for SQL or Python

What the job involves

• At Fetch, we’re building AI and automation systems that make our work smarter, faster, and more scalable. The AI Operations team is the human power behind that mission; ensuring our AI models, automations, and LLMs perform with quality, reliability, and impact
• As an AI Operations Specialist, you’ll play a key role in maintaining the accuracy and effectiveness of Fetch’s AI systems. You’ll complete evaluations, create annotations and training data, and provide the human insight that keeps our technology aligned with real-world needs
• This is a great opportunity for someone who’s naturally curious, quality-focused, and passionate about problem-solving. You’ll use tools like ChatGPT, Google App Scripts, and Airtable in your daily work; not just to save time, but to elevate your impact
• As an AI Operations Specialist, you’ll be hands-on in the work that powers Fetch’s automation and AI performance. Your responsibilities will include:
• Evaluating model outputs: Review and score LLM or automation performance to assess accuracy, consistency, and reliability
• Annotating and labeling data: Create and maintain high-quality datasets that train and improve AI models
• Applying reasoning and research: Use critical thinking, logic, and investigative research to determine the best possible answers or classifications when data is ambiguous or unclear
• Supporting SMaC (Scan, Match, & Catalog): Contribute to mapping creation, catalog support, and maintaining the quality of existing ML models that power product recognition and classification
• Using AI tools to enhance your work: Leverage tools like ChatGPT, Copilot, and other emerging technologies to increase speed and accuracy

Benefits

• Equity: Hop on the rocketship and have your own stake in Fetch's success with generous equity.
• 401k Match: Fetch matches 100% of the first 4% of your 401(k) contribution.
• People Benefits: Enjoy a competitive suite of ebenfits to promote health for you and your family,. Medical, Dental, and Vision insurance. Flexible Spending Accounts & Health Savings Account, with automatic employer HSA contributions per pay period. Family forming benefit with $10k lifetime stipend.
• Pet Benefits: We know your furry friends are family, too. Pet insurance is fully covered for your first pet.
• Continuing Education: Fetch provides $10,000+/year in education reimbursement support for job-related courses or programs.
• Flexible Paid Time Off: At Fetch, you'll plan your time off as you see fit with our flexible PTO policy. On top of our flexible PTO, Fetch observes 9 paid holidays as well as a year-end-week-long break.
• Robust Leave Policies: Fetch offers generous leave time for health and personal needs, including 20 weeks of parental leave for primary caregivers and 14 weeks for secondary caregivers + $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Experience our beautiful work spaces, or get things done from the comfort of your couch. Choose what's best for each day.