AI Process Automation

Responsibilities

• Partner with business stakeholders to map, document, and analyze end-to-end processes, identifying inefficiencies and opportunities for AI-driven automation
• Support the development and delivery of AI process automation solutions, working closely with IT technical teams to translate business requirements into actionable specifications
• Facilitate workshops and discovery sessions with cross-functional teams to uncover automation opportunities and build shared understanding of process improvement goals
• Prepare compelling progress reports and communications to ensure automation initiative updates are effectively shared with business and IT stakeholders

Skills

• Demonstrated business analysis or process consulting skills with 35 years of experience leading process discovery workshops, documenting complex workflows, and developing clear business cases for technology investment.
• Hands-on experience with process mapping and workflow analysis tools (e.g. Figma, Visio, Lucidchart, Miro) and process modelling notations such as BPMN
• Practical understanding of AI and automation technologies, including RPA, generative AI, and intelligent automation platforms, and the ability to assess their applicability to business processes
• Strong stakeholder engagement and facilitation skills, with the ability to work across functions and translate business needs into actionable technical requirements.
• Proven ability to evaluate and prioritize opportunities, with strong analytical thinking and structured problem-solving skills
• Experience working in an agile or iterative delivery environment, with the ability to manage competing priorities and adapt to changing requirements
• Excellent written and verbal communication skills, with the ability to present complex ideas clearly to both technical and non-technical audiences