AI Process Automation Engineer

About NEWLAB+

NEWLAB+ is a fast-growing FMCG company in Indonesia specializing in beauty, health, and wellness products. At NEWLAB+, we are committed to elevating confidence through innovative and effective beauty solutions. With a strong focus on quality, accessibility, and innovation, we continuously strive to develop products that meet the evolving needs of our customers. Our goal is to become the leading company in the industry, setting new standards and shaping the future of beauty and wellness.

We're seeking an AI Process Automation Engineer who is passionate about leveraging AI and automation to transform business processes. You have a strong analytical mindset and enjoy designing intelligent workflows that improve operational efficiency and enhance productivity across the organization. You thrive in a fast-paced environment, collaborate effectively with cross-functional teams, and continuously explore emerging AI technologies to deliver impactful business solutions.

What You'll Do:

• Identify business processes that can be automated to improve operational efficiency and productivity.
• Design, develop, and implement workflow automation using platforms such as n8n, Make.com, Zapier, Microsoft Power Automate, or similar tools.
• Build and maintain AI Agents and AI Assistants to support business operations across multiple departments.
• Integrate various business systems through APIs, including ERP, CRM, HRIS, marketplaces, Google Workspace, WhatsApp, email platforms, and databases.
• Develop and implement AI-powered solutions using Large Language Models (LLMs) such as OpenAI GPT, Claude, Gemini, or other AI technologies.
• Monitor, troubleshoot, optimize, and continuously improve existing automation workflows to ensure reliability and performance.
• Create technical documentation, SOPs, and provide knowledge sharing or training to end users regarding automation solutions.
• Stay up to date with the latest AI and automation trends, evaluating and proposing innovative solutions that create business value.

Requirements:

• Bachelor's degree (S1) in Computer Science, Information Systems, Informatics Engineering, Data Science, or a related field.
• Minimum 2 years of experience in Software Engineering, AI Development, Process Automation, Process Improvement, or a related role.
• Hands-on experience with at least one automation platform such as n8n, Make.com, Zapier, Microsoft Power Automate, or similar workflow automation tools.
• Strong understanding of REST APIs, Webhooks, JSON, and system integration concepts.
• Proficient in Python or JavaScript for developing and supporting automation solutions.
• Experience working with AI APIs such as OpenAI, Claude, Gemini, or other Generative AI platforms.
• Strong analytical thinking, problem-solving, and troubleshooting skills.
• Able to work independently while collaborating effectively with cross-functional teams.
• Passionate about AI, automation, and continuously learning emerging technologies.
• Open to working full-time from our office in West Jakarta (WFO).

Our vibrant culture, embodied by the mottos #FLYUPTheExtraMiles and #LegacyInMotion, fosters creativity, collaboration, and relentless improvement. Seize the opportunity to grow with NEWLAB+ Group, where your ambition and innovation are celebrated and rewarded. Join us and be a part of a legacy of excellence and transformation.