AI Program Manager – Facilities & Workplace (APAC)

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The AI Program Manager supports a financial institution client account by running the portfolio governance “system of record” for practical AI initiatives—from idea/prototype through controlled operational delivery. You will standardize and manage intake, prioritization support, lifecycle gating, approvals tracking, dependency management, and benefits reporting across the APAC AI portfolio.

This role is based in India or the Philippines, aligned to APAC working hours with occasional overlap with global stakeholders. You will report to the Regional Business Governance & Compliance Director and partner closely with client sponsors and JLL Operations, Product/Technology, Risk, Security, Data, and Finance teams.

Key responsibilities

Portfolio governance & cadence: Run weekly/biweekly/monthly governance forums; publish agendas, minutes, actions, RAID, and decision logs; maintain an auditable record.

Intake & prioritization support: Administer standardized intake; validate completeness (sponsor/owners, baseline/target, measurement plan, data/security considerations); coordinate triage and decision materials; record outcomes (accelerate/shape/defer).

Lifecycle gating & evidence packs: Track initiatives through Discover → Design → Build → Validate → Deploy → Run & Optimize; ensure gate evidence is compiled (approvals, test/UAT outputs, architecture/security outcomes, runbooks, monitoring readiness).

Dependencies, access & approvals: Maintain dependency and approvals trackers; coordinate access requests and recertification reminders where needed; escalate aged blockers.

Benefits & reporting: Maintain baseline/target/actuals and variance narratives; produce steering packs and dashboards (FM-oriented KPIs such as cycle time reduction, incident/rework reduction, manual effort avoided, adoption proxies).

Required qualifications

6–10 years in program management, PMO, portfolio governance, or operations transformation; tech-enabled change experience preferred.

Strong program operations skills (RAID, action/decision tracking, stakeholder follow-up, facilitation support).

Practical AI delivery fluency (data sensitivity, validation/testing, deployment/monitoring, human oversight) and ability to partner effectively with Product/Tech, Risk, Security, and Data teams.

Strong written communication, attention to detail, and comfort maintaining audit-ready documentation.

Proficiency with Microsoft Office and common work management tools (e.g., Jira or equivalent).

Preferred qualifications

Facilities Management / workplace services exposure (service desk, maintenance, vendors, assets, compliance).

Stage-gated delivery and benefits realization reporting experience in matrixed/global environments.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.