AI Project Manager - Customer Excellence

Role & responsibilities

AI & Automation Project Management

• Lead end-to-end planning, execution, monitoring, and closure of AI/ML, Gen. AI, Agentic AI and digitisation projects.
• Define project scope, goals, deliverables, timelines, and resource plans in collaboration with technology and business teams.
• Manage multiple simultaneous projects using Agile, Scrum, or hybrid methodologies.
• Track project milestones, risks, dependencies, and budgets; proactively escalate and resolve bottlenecks.

AI & Technology Oversight

• Oversee implementation of AI/ML models, NLP tools, OCR, voice bots, chatbots, intelligent document processing (IDP).
• Collaborate with data science and engineering teams to ensure model deployment aligns with operational requirements.
• Evaluate and recommend AI tools, vendors, and technology platforms in line with RBI guidelines and bank's IT policy.
• Ensure data security, privacy, and explainability requirements are met for all AI deployments.

Stakeholder Management & Governance

• Serve as the primary point of contact for business stakeholders, IT teams, vendors, and senior leadership.
• Prepare and present project status reports, dashboards, and executive presentations.
• Facilitate steering committee meetings, sprint reviews, and change management sessions.
• Ensure proper documentation, change control, and audit trails for all project activities.

Compliance & Risk Management

• Ensure all automation and AI initiatives comply with RBI circulars, data localisation norms, and internal risk policies.
• Work with the Compliance, Risk, and Internal Audit teams for sign-offs on AI models in regulated banking processes.
• Maintain SOX/IT audit readiness for all automated processes.

Team Leadership & Capability Building

• Lead and mentor a cross-functional team of business analysts, RPA developers, data engineers, and change management specialists.
• Drive a culture of continuous improvement and innovation within the team.
• Conduct training sessions and workshops to upskill operations staff on AI-enabled tools and digital workflows.

Preferred candidate profile

Technical Skills:

• AI/ML, Gen. AI and Agentic AI project lifecycle management
• Agile / Scrum / SAFe methodologies
• BRD / FRD / SRS documentation
• SQL, Python basics, API integrations
• Power BI / Tableau for project dashboards
• Jira / Azure DevOps / Confluence
• IDP / OCR / NLP tools knowledge

Domain Skills:

• RBI regulations & compliance awareness
• Strong stakeholder management
• Excellent communication & presentation
• Analytical & problem-solving mindset
• Team leadership & conflict resolution
• Change management
• Ability to work under pressure & ambiguity

8 - 15 years of experience in a similar role within Banking/ NBFCs or Financial Institutions.

Email- [email protected]