AI Solution Engineer

We are seeking an AI Solution Engineer to strengthen an agentic voice-to-voice AI assistant powered by real-time GPT models. You will refine prompt strategy, raise output quality, and align Model Context Protocol context-injection tooling with delivery needs.

Responsibilities

• Design prompt architectures for agentic voice-to-voice flows using real-time GPT models
• Develop and refine prompts to increase response quality, safety, and consistency
• Run experiments to measure prompt updates against accuracy and performance targets
• Analyze model outputs to uncover failure modes and recommend concrete improvements
• Integrate and apply Model Context Protocol tools for context injection across agentic flows
• Coordinate changes with the MCP and integration team to iterate draft tools and synchronize updates
• Document prompt engineering workflows, decisions, and best practices to support ongoing delivery

Requirements

• Hands-on experience in prompt engineering for production AI systems (2+ years)
• Proven practice writing and iterating agentic prompts in complex environments (2+ years)
• Middle-level capability to align stakeholders and delivery teams toward shared outcomes
• Strong execution skills to iterate features efficiently after go-live
• Practical understanding of real-time GPT models and voice-to-voice use cases
• Solid analytical skills to assess model outputs and spot improvement opportunities
• Clear communication skills to explain technical concepts in an accessible way
• Upper-Intermediate English proficiency (B2)
• High attention to detail with strong problem-solving skills

Nice to have

• Familiarity with Model Context Protocol
• Experience with GPT Realtime models
• German language skills
• Background in client contact or customer care environments
• Knowledge of AI ethics and responsible AI practices

We offer

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

EPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.