AI Support Engineer

Role & responsibilities :

Hands-on Claude experience: can demonstrate how they use it for practical work and check the results

• Practical scripting ability, Python preferred; able to build and maintain small automations, not just handle tickets
• API integration experience: comfortable with REST APIs, authentication, JSON and troubleshooting failed requests
• Understanding of access permissions and safe handling of internal data when connecting Claude to other systems
• Strong written English; almost all communication is asynchronous and written
• Service-minded, patient with non-technical users, and precise in documentation
• Disciplined tracking of support requests, changes and follow-ups

Role description

Help business users and developers get more value from Claude through day-to-day support, connectors, reusable skills, simple automations and continuous improvements.

The scope is Claude and its approved integrations, not general AI tooling support or ownership of the underlying platform. Complex integrations, platform changes and security decisions are escalated to the relevant specialists.

Preferred candidate profile

Hands-on Claude experience: can demonstrate how they use it for practical work and check the results

• Practical scripting ability, Python preferred; able to build and maintain small automations, not just handle tickets
• API integration experience: comfortable with REST APIs, authentication, JSON and troubleshooting failed requests
• Understanding of access permissions and safe handling of internal data when connecting Claude to other systems
• Strong written English; almost all communication is asynchronous and written
• Service-minded, patient with non-technical users, and precise in documentation
• Disciplined tracking of support requests, changes and follow-ups

Role description

Help business users and developers get more value from Claude through day-to-day support, connectors, reusable skills, simple automations and continuous improvements.

The scope is Claude and its approved integrations, not general AI tooling support or ownership of the underlying platform. Complex integrations, platform changes and security decisions are escalated to the relevant specialists.