AI Support Engineer

AI Support Engineer

Req number:

R8522

Employment type:

Full time

Worksite flexibility:

HybridWho we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated AI Support Engineer ready to take us to the next level! If you have service ticket management, advanced Microsoft Excel skills, and operational reporting experience and are looking for your next career move, apply now.

Job Description

We are looking for an AI Support Engineer to manage service tickets, deliver operational reporting, support billing and chargeback activities, and improve processes using AI and automation tools. This position will be full-time and hybrid Bengaluru.

What You’ll Do

• Manage and track service tickets throughout their lifecycle
• Investigate, troubleshoot, and resolve user queries or route them to the appropriate teams
• Maintain ticket documentation and provide timely updates
• Monitor support queues and follow up on unresolved requests
• Prepare daily, weekly, and monthly operational reports
• Create month-end reports, dashboards, and performance summaries
• Gather, validate, and analyze data from multiple sources
• Present findings and recommendations in a clear and concise format
• Perform manual chargeback calculations and reconciliations
• Validate billing, usage, and cost allocation data
• Support month-end close activities and reporting requirements
• Maintain records, trackers, and operational documentation
• Leverage AI tools such as ChatGPT, OpenClaw, NemoClaw, Hermes Agents, and similar platforms to improve productivity and support processes
• Assist users with AI-related queries and best practices
• Identify opportunities to automate repetitive administrative tasks

What You’ll Need

Required:

• Bachelor’s degree or equivalent experience in Business Administration, Operations, Finance, Information Systems, or a related field
• 3 to 5 years of relevant experience
• Experience handling service tickets and user support requests
• Experience preparing operational and management reports
• Advanced Microsoft Excel skills, including PivotTables, VLOOKUP, XLOOKUP, Power Query, formulas, charts, and data analysis
• Proficiency in Microsoft Word and PowerPoint
• Familiarity with AI tools such as ChatGPT, OpenClaw, NemoClaw, Hermes Agents, or similar AI platforms
• Ability to work with reporting tools and data management systems

Preferred:

• Experience supporting month-end close, chargeback calculations, reconciliations, billing validation, or cost allocation activities
• Experience identifying and implementing opportunities to automate repetitive administrative tasks

Physical Demands

• Ability to safely and successfully perform the essential job functions
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.