AI Trainer & Data Analyst

A. Position Overview

We’re seeking a AI Trainer to support the development of an intelligent, player-facing AI chatbot for a leading US-market game. This role is ideal for someone passionate about gaming, understands player behavior, and has experience in training AI or NLP systems to deliver immersive and helpful in-game support or interaction..

Key Responsibilities:

• Guide AI model training through annotation.
• Employ data-driven methodology to analyse logs and user feedback to enhance coverage, resolution rate, and customer satisfaction of AI products.
• Recommend and monitor KPIs and evaluation metrics for AI products.
• Deliver detailed reports and insightful analysis based on findings.
• Conduct User Acceptance Testing (UAT) for newly implemented features.
• Review and update the knowledge base for chatbot and help centre.

C. Qualifications

Educational Background: Possess at least Diploma and above, in any field. SPM graduates are also welcome to apply.

Experience: Minimum 6 months of experience in call centre customer service/ AI/ Chatbot Training is highly preferred. However candidates without relevant experience and but with strong willingness to learn are also encouraged to apply.

Skills:

Proficiency in Microsoft Office Suite – Strong working knowledge of Word, Excel, and PowerPoint for documentation, data analysis, and reporting.

Bilingual Communication Skills – Proficiency in both English and Malay, with the ability to communicate effectively in a professional setting.

Adaptability & Learning Agility – A proactive learner with the ability to adapt quickly to a fast-paced and dynamic work environment.

Self-Motivated & Independent – A highly energetic individual who can work autonomously while maintaining a high level of productivity.

Strong Attention to Detail – Meticulous and detail-oriented, ensuring accuracy and compliance with platform governance standards

Job Types: Full-time, Permanent

Pay: RM3,000.00 - RM3,300.00 per month

Benefits:

• Dental insurance
• Health insurance
• Parental leave

Work Location: In person