AIC/Dispensary Supervisor

JOB SUMMARY

The Dispensary Supervisor supports day-to-day retail operations at Cookies — Bolingbrook and provides hands-on support to the store management team. This role ensures best-in-class customer experience while maintaining strict compliance with Illinois cannabis regulations and Cookies policies. The Supervisor models performance standards, motivates associates, and develops product and inventory knowledge specific to the Bolingbrook location.

PRIMARY RESPONSIBILITIES

• Deliver exceptional customer service consistent with Cookies brand standards at the Bolingbrook dispensary.
• Enforce sales, age-verification, and customer-service policies to ensure safe, compliant transactions.
• Maintain deep knowledge of Cookies product assortment (flower, concentrates, edibles, topicals, etc.) and local market preferences; coach and train team members on product effects, dosing, and consumption methods.
• Monitor and help manage inventory levels for the Bolingbrook store; communicate replenishment needs, shortages, and out‑of‑stock items to the Assistant Manager and General Manager.
• Assist customers with product consultations to recommend appropriate products based on needs and prior consumption.
• Complete and delegate shift tasks, including: accurate cash handling, POS operation and maintenance, timely data entry in POS and inventory systems, and verification of incoming deliveries for accuracy.
• Maintain compliance with security procedures, vault protocols, and state/local recordkeeping requirements for Bolingbrook operations.
• Keep the sales floor and back‑of‑house organized, clean, and professionally merchandised.
• Manage verified vendor log procedures and assist with controlled access as required.
• Prepare end-of-day updates and communications for management.
• Perform opening and closing procedures according to Cookies — Bolingbrook SOPs.
• Document daily activities, incidents, and customer complaints; escalate issues to management and corporate as required.
• Assist with onboarding, training, and development of new hires in partnership with the GM/AGM.
• Support community- and store-specific promotional events and outreach as directed by management.

JOB REQUIREMENTS

• Minimum age: 21+. Must meet and maintain eligibility to work in Illinois cannabis retail.
• Must pass required background checks and regulatory clearances.
• High school diploma or GED required; additional retail or supervisory training preferred.
• Minimum 2 years supervisory/management experience in retail, with demonstrated POS and cash‑handling competency. Cannabis retail experience strongly preferred.
• Strong customer-service orientation and professional presentation.
• Proficient with basic computer skills; comfortable learning POS and inventory software used at Cookies — Bolingbrook.
• Knowledge of Illinois cannabis regulations and local Bolingbrook municipal requirements preferred; must remain compliant with all regulatory obligations.
• Excellent organizational skills, attention to detail, and time management.
• Clear verbal and written communication skills; ability to follow procedures and internalize training.
• Team player with a positive attitude and openness to constructive feedback.
• Availability to work flexible hours, including nights and weekends, per store schedule.

PHYSICAL DEMANDS

• Frequent standing, walking, and use of hands for handling products and operating POS equipment.
• Occasional lifting/moving up to 25 pounds.
• Required sensory abilities: close and distance vision, color vision, peripheral vision, depth perception, and hearing.
• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.

Cookies is an equal opportunity employer. Local candidates preferred for timely store coverage and on-site coordination at our Bolingbrook location.

To apply: