AIOps Architect

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We're looking for an AIOps Architect to head up AI, agentic automation, and observability architecture across our Software Development Platform (SDP) Services — a 400–500 cloud Python app estate that powers revenue-critical functions like Algo Trading, Quant Models, and Data Loaders. This role owns the autonomous operations layer, guaranteeing reliable, governed execution for 48 tier-one critical apps with sub-2h RTO, 45 databases, and 320 production environments across 12 countries.

Responsibilities

• Build and maintain the AI-driven monitoring and observability architecture across the SDP platform estate
• Design and run automated triage and incident classification workflows, routing issues by business capability and technical stack before escalation to L2
• Offer technical governance for platform-layer changes, guardrails, and patterns within the low-code/no-code environment
• Act as the technical point of contact for the SDP platform governance function
• Identify operational failure trends and recommend platform-side fixes
• Maintain SLA compliance, including P1 (15 min/4 h) and P2 (30 min/8 h), with round-the-clock coverage for highly critical applications

Requirements

• 14+ years of overall IT experience, with hands-on work in platform/solution architecture and AI/ML or AIOps
• Proven experience building autonomous multi-agent workflows, LLMOps pipelines, RAG systems, and tool-use integrations across platforms like Datadog, Jira, and AWS APIs
• Strong background in cloud-hosted Python environments (AWS preferred), including distributed databases and governance of low-code/no-code platforms
• Working knowledge of enterprise monitoring tools such as Datadog, Dynatrace, and Prometheus/Grafana, with experience managing 300+ production environments
• Hands-on experience governing low-code/no-code platforms
• Outstanding skill in communicating technical risks and operational status to non-technical business application owners

We offer

• Opportunity to work on technical challenges that may impact across geographies
• Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
• Opportunity to share your ideas on international platforms
• Sponsored Tech Talks & Hackathons
• Unlimited access to LinkedIn learning solutions
• Possibility to relocate to any EPAM office for short and long-term projects
• Focused individual development
• Benefit package:
  • Health benefits
  • Retirement benefits
  • Paid time off
  • Flexible benefits
• Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)